BC Observatoryunofficial, made by waldo
code change · fixAL Developmentofficial - Microsoftreviewed - checked by Opus

#10772 [Bug Fix] #304: [SOA] Re-resolve new sender to created contact after 'I have added the contact'

Sales Order Agent now correctly re-resolves sender information to the newly created contact after a user adds a contact in the chat, allowing the agent to proceed instead of reporting the customer cannot be found.

Open in Claude10772.mdPull request #10772

Pull request · merged into main (BC30) on 2026-10-06 by ventselartur · 1 file (+2 -2), 1 AL · fix · tier official · reviewed (checked by Opus)

What changed

  • Rewrote intervention instruction label to explicitly command re-navigation to contact list
  • Agent searches for newly created contact before falling back to customer list
  • Fixes agent getting stuck when email arrives from unrecognized sender and user creates contact
  • Root cause was stale customer-list context preventing proper contact lookup after creation
  • Contact without linked customer continues to be supported via contact number filter
  • Behaviour changes for users or extensions.

AL objects touched

Context

  • Work items: AB#615541
  • Labels: AL: Apps (W1), Team: SCM
  • Systems: development

Source: metadata of a merged pull request in microsoft/BCApps (bcapps): title, labels, changed paths and counts, with a summary in our words. No source text and no description beyond one short quote (D10, D61).