---
id: feature/573343
type: feature
title: Process Shopify order changes, exchanges, and refunds
summary: "Ecommerce: Process Shopify order changes, exchanges, and refunds. Generally available, GA 2026-10 (Microsoft 365 roadmap). Business Value Keep edited and exchanged Shopify orders aligned when you create sales documents and process refunds. Details When a Shopify return includes a replacement item, the connector imports the returned item and the exchange item together and adds them to a sales credit memo or sales return order. You can keep both items on the same document or move the exchange item to a new sales document."
tier: official
language: en
system: integration
tags:
  - ecommerce
review:
  state: derived
  by: null
  at: null
  flags: []
generated:
  at: "2026-10-07T23:41:05.192Z"
  pipeline: 0.2.0
  prompts: {}
  input_hash: 7cdf4613a20e1e682353bebbb027771a096f1ac91e7a4eaf9a0ffdf41654e963
evidence:
  - kind: roadmap
    url: https://www.microsoft.com/microsoft-365/roadmap?id=573343
    title: Microsoft 365 roadmap 573343
    date: "2026-09-30"
    commit: null
    t: null
    quote: null
links:
  learn: []
  objects: []
  features: []
  topics: []
  localizations: []
  videos: []
  posts: []
  guidelines: []
roadmap_id: "573343"
wave: 2026 release wave 2
status: ga
roadmap_status: Launched
release_phase: General Availability
ga_date: 2026-10
preview_date: null
area: Ecommerce
whatsnew_url: null
localizations: []
objects_touched: []
---

# Process Shopify order changes, exchanges, and refunds

> Ecommerce: Process Shopify order changes, exchanges, and refunds. Generally available, GA 2026-10 (Microsoft 365 roadmap). Business Value Keep edited and exchanged Shopify orders aligned when you create sales documents and process refunds. Details When a Shopify return includes a replacement item, the connector imports the returned item and the exchange item together and adds them to a sales credit memo or sales return order. You can keep both items on the same document or move the exchange item to a new sales document.

[Microsoft 365 roadmap 573343](https://www.microsoft.com/microsoft-365/roadmap?id=573343) · Ecommerce · generally available · roadmap status "Launched", phase General Availability

## What Microsoft says

Business Value Keep edited and exchanged Shopify orders aligned when you create sales documents and process refunds. Details When a Shopify return includes a replacement item, the connector imports the returned item and the exchange item together and adds them to a sales credit memo or sales return order. You can keep both items on the same document or move the exchange item to a new sales document. Example: Process an exchange A customer orders, pays for, and receives an item. You import and process the Shopify order in Business Central, where it becomes a posted sales invoice. Later, the customer decides that the item doesn't fit and returns it in exchange for a replacement item. The connector imports the updated Shopify order and its linked refund. When you choose Create Sales Document , the connector creates the document type selected in Process Returns as : a sales credit memo or sales return order. The returned item has a positive quantity on the new document, and the exchange item has a negative quantity. You can post the document with both lines, or you can keep the returned item on the credit memo or return order and move the exchange item to a separate sales document. To split the lines before posting: If the credit memo or return order has the Released status, choose Reopen . Choose Move Negative Lines . From a sales credit memo, this action creates a sales invoice by default. From a sales return order, it creates a sales order by default. The new invoice or order for the replacement remains linked to the originating Shopify order and appears in the Linked Documents FactBox. For exchanges where the replacement costs more, the connector doesn't add an unnecessary balancing refund-account G/L line. A G/L line can still be added for cash rounding.

## Dates

- General availability: October CY2026 (2026 release wave 2)
- Public preview: not given
- On the roadmap since 2026-09-30, last changed 2026-09-30

Source: Microsoft 365 roadmap. Status words follow the roadmap.