Page 9318 "Service Orders"
Base Application · Microsoft.Service.Document
Across versions
- BC23-26present
- BC27declaration changed
- BC28-30unchanged
Neighbourhood 3 connected objects and pages
Base Application · Microsoft.Service.Document · BC23-30 · source at ea08af5e · facts from BC29
Properties
| Property | Value |
|---|---|
| Caption | Service Orders |
| SourceTable | Service Header |
| PageType | List |
| UsageCategory | Lists |
| ApplicationArea | Service |
Fields on this page
Layout controls in source order, grouped by the container they sit in. Shows: the table field a control is bound to (or its expression as written); ToolTip: the control’s own, else the bound field’s (marked).
| Group | Control | Shows | ToolTip |
|---|---|---|---|
| Control1 | No. | No. | Specifies the number of the involved entry or record, according to the specified number series. from the table field |
| Status | Status | Specifies the service order status, which reflects the repair or maintenance status of all service items on the service order. from the table field | |
| Order Date | Order Date | Specifies the date when the order was created. from the table field | |
| Order Time | Order Time | Specifies the time when the service order was created. from the table field | |
| Customer No. | Customer No. | Specifies the number of the customer who owns the items in the service document. from the table field | |
| Ship-to Code | Ship-to Code | Specifies a code for an alternate shipment address if you want to ship to another address than the one that has been entered automatically. This field is also used in case of drop shipment. from the table field | |
| Name | Name | Specifies the name of the customer to whom the items on the document will be shipped. from the table field | |
| External Document No. | External Document No. | Specifies a document number that refers to the customer’s numbering system. | |
| Amount | Amount | Specifies the sum of amounts on all the lines in the document. from the table field | |
| Amount Including VAT | Amount Including VAT | Specifies the sum of amounts, including VAT, on all the lines in the document. from the table field | |
| Location Code | Location Code | Specifies the code of the location (for example, warehouse or distribution center) of the items specified on the service item lines. When you select the customer and the customer has a location assigned, the value is taken from the Customer card. If the customer has no location, but a Responsibility… from the table field | |
| Response Date | Response Date | Specifies the estimated date when work on the order should start, that is, when the service order status changes from Pending, to In Process. from the table field | |
| Response Time | Response Time | Specifies the estimated time when work on the order starts, that is, when the service order status changes from Pending, to In Process. from the table field | |
| Priority | Priority | Specifies the priority of the service order. from the table field | |
| Release Status | Release Status | Specifies if items in the Service Lines window are ready to be handled in warehouse activities. from the table field | |
| Shortcut Dimension 1 Code | Shortcut Dimension 1 Code | Specifies the code for Shortcut Dimension 1, which is one of two global dimension codes that you set up in the General Ledger Setup window. from the table field | |
| Shortcut Dimension 2 Code | Shortcut Dimension 2 Code | Specifies the code for Shortcut Dimension 2, which is one of two global dimension codes that you set up in the General Ledger Setup window. from the table field | |
| Assigned User ID | Assigned User ID | Specifies the ID of the user who is responsible for the document. from the table field | |
| Notify Customer | Notify Customer | Specifies how the customer wants to receive notifications about service completion. from the table field | |
| Service Order Type | Service Order Type | Specifies the type of this service order. from the table field | |
| Contract No. | Contract No. | Specifies the number of the contract associated with the order. from the table field | |
| Document Date | Document Date | Specifies the date when the related document was created. from the table field | |
| Payment Terms Code | Payment Terms Code | Specifies a formula that calculates the payment due date, payment discount date, and payment discount amount. from the table field | |
| Due Date | Due Date | Specifies when the invoice is due. from the table field | |
| Payment Discount % | Payment Discount % | Specifies the percentage of payment discount given, if the customer pays by the date entered in the Pmt. Discount Date field. from the table field | |
| Payment Method Code | Payment Method Code | Specifies how to make payment, such as with bank transfer, cash, or check. from the table field | |
| Shipping Advice | Shipping Advice | Specifies information about whether the customer will accept a partial shipment of the order. from the table field | |
| Warning Status | Warning Status | Specifies the response time warning status for the order. from the table field | |
| Allocated Hours | Allocated Hours | Specifies the number of hours allocated to the items in this service order. from the table field | |
| Expected Finishing Date | Expected Finishing Date | Specifies the date when service on the order is expected to be finished. from the table field | |
| Starting Date | Starting Date | Specifies the starting date of the service, that is, the date when the order status changes from Pending, to In Process for the first time. from the table field | |
| Finishing Date | Finishing Date | Specifies the finishing date of the service, that is, the date when the Status field changes to Finished. from the table field | |
| Service Time (Hours) | Service Time (Hours) | Specifies the total time in hours that the service specified in the order has taken. | |
| Your Reference | Your Reference | Specifies a customer reference, which will be used when printing service documents. from the table field | |
| FactBoxes | Documents | part Page 1178 “Doc. Attachment List Factbox” | — |
| Control1902018507 | part Page 9082 “Customer Statistics FactBox” | — | |
| Control1900316107 | part Page 9084 “Customer Details FactBox” | — |
Actions
| Group | Action | ToolTip | Runs |
|---|---|---|---|
| Order | Customer Card | View detailed information about the customer. | Page 21 “Customer Card” |
| Dimensions | View or edit dimensions, such as area, project, or department, that you can assign to journal lines to distribute costs and analyze transaction history. | ||
| Service Ledger Entries | View all the ledger entries for the service item or service order that result from posting transactions in service documents. | Page 5912 “Service Ledger Entries” | |
| Email Queue | View the list of emails that are waiting to be sent automatically to notify customers about their service item. | Page 5961 “Service Email Queue” | |
| Comments | View or add comments for the record. | Page 5911 “Service Comment Sheet” | |
| Statistics | Statistics obsolete Pending 27.0; #if not CLEAN27 | View statistical information, such as the value of posted entries, for the record. | |
| Statistics | View statistical information, such as the value of posted entries, for the record. | Page 5914 “Service Order Statistics” | |
| Documents | Shipments | View related posted service shipments. | Page 5974 “Posted Service Shipments” |
| Invoices | View a list of ongoing service invoices for the order. | ||
| Warehouse | Warehouse Shipment Lines | View ongoing warehouse shipments for the document, in advanced warehouse configurations. | Page 7341 “Whse. Shipment Lines” |
| Warehouse Pick Lines | View ongoing warehouse picks for the document, in advanced warehouse configurations. | Page 5785 “Warehouse Activity Lines” | |
| History | Service Document Log | View a list of the service document changes that have been logged. The program creates entries in the window when, for example, the response time or service order status changed, a resource was allocated, a service order was shipped or invoiced, and so on. Each line in this window identifies the eve… | |
| Warranty Ledger Entries | View all the ledger entries for the service item or service order that result from posting transactions in service documents that contain warranty agreements. | Page 5913 “Warranty Ledger Entries” | |
| Project Ledger Entries | View all the project ledger entries that result from posting transactions in the service document that involve a project. | Page 92 “Job Ledger Entries” | |
| Posting | Test Report | View a test report so that you can find and correct any errors before you perform the actual posting of the journal or document. | |
| Post | Finalize the document or journal by posting the amounts and quantities to the related accounts in your company books. | ||
| Preview Posting | Review the different types of entries that will be created when you post the document or journal. | ||
| Post and Print | Finalize and prepare to print the document or journal. The values and quantities are posted to the related accounts. A report request window where you can specify what to include on the print-out. | ||
| Post Batch | Post several documents at once. A report request window opens where you can specify which documents to post. | ||
| Prepare to print the document. A report request window for the document opens where you can specify what to include on the print-out. | |||
| Attach as PDF | Create a PDF file and attach it to the document. | ||
| Warehouse | Release to Ship | Signal to warehouse workers that the service item is ready to be picked and shipped to the customer’s address. | |
| Reopen | Reactivate the service order after it has been released for warehouse handling. | ||
| Create Warehouse Shipment | Prepare to pick and ship the service item. | ||
| Processing | Delete Invoiced Orders | — | Report 5914 “Delete Invoiced Service Orders” |
Triggers
OnOpenPage
Relations
- card page Page 5900 “Service Order”
- source table Table 5900 “Service Header”
Extended by
Recent changes
- 2026-10-06 #12290 Remove CLEAN27 from Service Management (main, BC30, refactor)
Ask your agent
Procedure bodies are not stored here (D10). For a procedure body or the calls of one procedure, ask bc-code-atlas (external, by Stefan Maron, MIT; default corpus w1-28), which the bc-observatory plugin connects: bcatlas_resolve_node(object_type: "page", object_name: "Service Orders"), then bcatlas_get_procedure_body or bcatlas_get_neighbors on the returned id.