---
id: object/table/5350
type: object
title: Table 5350 "CRM Incidentresolution"
summary: Table 5350 "CRM Incidentresolution" in Base Application (Microsoft.Integration.D365Sales). 40 fields. Present since at least BC23, still in BC30, changed in BC24.
tier: official
language: en
tags:
  - table
  - base application
versions:
  introduced: null
  last_changed: "24"
  deprecated: null
review:
  state: derived
  by: null
  at: null
  flags: []
generated:
  at: "2026-10-11T00:31:51.816Z"
  pipeline: 0.2.0
  prompts: {}
  input_hash: a098cddbc9409c884b4351db17d1da1c71a359d3013fe4af078d4f88deb2e19c
evidence:
  - kind: code
    url: https://github.com/microsoft/BCApps/blob/ea08af5ef2d6a9b5c5af4a029288abbe2c883220/src/Layers/W1/BaseApp/Integration/D365Sales/CRMIncidentresolution.Table.al
    title: src/Layers/W1/BaseApp/Integration/D365Sales/CRMIncidentresolution.Table.al (releases/29.x)
    date: null
    commit: ea08af5ef2d6a9b5c5af4a029288abbe2c883220
    t: null
    quote: null
links:
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  objects: []
  features: []
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object_type: table
object_id: 5350
name: CRM Incidentresolution
namespace: Microsoft.Integration.D365Sales
app: Base Application
extends: null
first_version: "23"
last_version: "30"
present_in:
  - "23"
  - "24"
  - "25"
  - "26"
  - "27"
  - "28"
  - "29"
  - "30"
changed_in:
  - "24"
source_major: "29"
obsolete: null
countries: []
ms_search_form_ids: []
counts:
  fields: 40
  procedures: 0
  events: 0
  subscribers: 0
relations:
  out: 15
  referenced_by: 0
  pages: 0
  extended_by: 0
  event_subscribers: 0
  calls: 0
  called_by: 0
  implements: 0
---

# Table 5350 "CRM Incidentresolution"

> Table 5350 "CRM Incidentresolution" in Base Application (Microsoft.Integration.D365Sales). 40 fields. Present since at least BC23, still in BC30, changed in BC24.

Base Application · Microsoft.Integration.D365Sales · BC23-30 · [source at ea08af5e](https://github.com/microsoft/BCApps/blob/ea08af5ef2d6a9b5c5af4a029288abbe2c883220/src/Layers/W1/BaseApp/Integration/D365Sales/CRMIncidentresolution.Table.al) · facts from BC29

## Properties

| Property | Value |
|---|---|
| Caption | CRM Incidentresolution |
| TableType | CRM |
| DataClassification | CustomerContent |

## Fields

Explanation: the field's ToolTip in the code; without one, the ToolTip of a page control bound to the field (marked via the page); without that, its Caption (marked caption) when that differs from the name.

| No. | Name | Type | Explanation | Notes |
|---|---|---|---|---|
| 1 | ModifiedOn | DateTime | Modified On <small>caption</small> |  |
| 2 | ActualStart | Date | Actual Start <small>caption</small> |  |
| 3 | CreatedBy | Guid | Created By <small>caption</small> | TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md) ("CRM Systemuser".SystemUserId) |
| 4 | ActualDurationMinutes | Integer | Actual Duration <small>caption</small> |  |
| 5 | IsWorkflowCreated | Boolean | Is Workflow Created <small>caption</small> |  |
| 6 | ScheduledEnd | Date | Scheduled End <small>caption</small> |  |
| 7 | Category | Text[250] | — |  |
| 8 | IsBilled | Boolean | Is Billed <small>caption</small> |  |
| 9 | ActivityId | Guid | Case Resolution <small>caption</small> |  |
| 10 | StateCode | Option | Status <small>caption</small> | OptionCaption: Open,Completed,Canceled |
| 11 | Description | BLOB | — |  |
| 12 | StatusCode | Option | Status Reason <small>caption</small> | OptionCaption: ,Open,Closed,Canceled |
| 13 | OwnerId | Guid | Owner <small>caption</small> | TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md), [Table 5359 "CRM Team"](../table/5359.md) (if (OwnerIdType = const(systemuser)) "CRM Systemuser".SystemUserId else if (OwnerIdType = const(team)) "CRM Team".TeamId) |
| 14 | TimeSpent | Integer | Time Spent <small>caption</small> |  |
| 15 | Subject | Text[200] | — |  |
| 16 | CreatedOn | DateTime | Created On <small>caption</small> |  |
| 17 | ModifiedBy | Guid | Modified By <small>caption</small> | TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md) ("CRM Systemuser".SystemUserId) |
| 18 | ScheduledStart | Date | Scheduled Start <small>caption</small> |  |
| 19 | ScheduledDurationMinutes | Integer | Scheduled Duration <small>caption</small> |  |
| 20 | VersionNumber | BigInteger | Version Number <small>caption</small> |  |
| 21 | ActualEnd | Date | Actual End <small>caption</small> |  |
| 22 | OwningBusinessUnit | Guid | Owning Business Unit <small>caption</small> | TableRelation [Table 5364 "CRM Businessunit"](../table/5364.md) ("CRM Businessunit".BusinessUnitId) |
| 23 | IncidentId | Guid | Case <small>caption</small> | TableRelation [Table 5349 "CRM Incident"](../table/5349.md) (if (IncidentIdType = const(incident)) "CRM Incident".IncidentId) |
| 24 | Subcategory | Text[250] | Sub-Category <small>caption</small> |  |
| 25 | OwningUser | Guid | Owning User <small>caption</small> | TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md) ("CRM Systemuser".SystemUserId) |
| 26 | CreatedByName | Text[200] | — | FlowField: lookup("CRM Systemuser".FullName where(SystemUserId = field(CreatedBy))) |
| 27 | IncidentIdName | Text[200] | — | FlowField: lookup("CRM Incident".Title where(IncidentId = field(IncidentId))) |
| 28 | ModifiedByName | Text[200] | — | FlowField: lookup("CRM Systemuser".FullName where(SystemUserId = field(ModifiedBy))) |
| 29 | OwnerIdType | Option | — | OptionCaption: ,systemuser,team |
| 30 | ImportSequenceNumber | Integer | Import Sequence Number <small>caption</small> |  |
| 31 | TimeZoneRuleVersionNumber | Integer | Time Zone Rule Version Number <small>caption</small> |  |
| 32 | UTCConversionTimeZoneCode | Integer | UTC Conversion Time Zone Code <small>caption</small> |  |
| 33 | OverriddenCreatedOn | Date | Record Created On <small>caption</small> |  |
| 34 | IncidentIdType | Option | — | OptionCaption: ,incident |
| 35 | CreatedOnBehalfBy | Guid | Created By (Delegate) <small>caption</small> | TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md) ("CRM Systemuser".SystemUserId) |
| 36 | CreatedOnBehalfByName | Text[200] | — | FlowField: lookup("CRM Systemuser".FullName where(SystemUserId = field(CreatedOnBehalfBy))) |
| 37 | ModifiedOnBehalfBy | Guid | Modified By (Delegate) <small>caption</small> | TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md) ("CRM Systemuser".SystemUserId) |
| 38 | ModifiedOnBehalfByName | Text[200] | — | FlowField: lookup("CRM Systemuser".FullName where(SystemUserId = field(ModifiedOnBehalfBy))) |
| 39 | IsRegularActivity | Boolean | Is Regular Activity <small>caption</small> |  |
| 40 | OwningTeam | Guid | Owning Team <small>caption</small> | TableRelation [Table 5359 "CRM Team"](../table/5359.md) ("CRM Team".TeamId) |

## Keys

- Key1: ActivityId (clustered)
- Key2: Subject

## Relations

- CreatedByName: CalcFormula [Table 5340 "CRM Systemuser"](../table/5340.md)
- CreatedOnBehalfByName: CalcFormula [Table 5340 "CRM Systemuser"](../table/5340.md)
- ModifiedByName: CalcFormula [Table 5340 "CRM Systemuser"](../table/5340.md)
- ModifiedOnBehalfByName: CalcFormula [Table 5340 "CRM Systemuser"](../table/5340.md)
- CreatedBy: TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md)
- CreatedOnBehalfBy: TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md)
- ModifiedBy: TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md)
- ModifiedOnBehalfBy: TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md)
- OwnerId: TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md) (conditional)
- OwningUser: TableRelation [Table 5340 "CRM Systemuser"](../table/5340.md)
- IncidentIdName: CalcFormula [Table 5349 "CRM Incident"](../table/5349.md)
- IncidentId: TableRelation [Table 5349 "CRM Incident"](../table/5349.md)
- OwnerId: TableRelation [Table 5359 "CRM Team"](../table/5359.md) (conditional)
- OwningTeam: TableRelation [Table 5359 "CRM Team"](../table/5359.md)
- OwningBusinessUnit: TableRelation [Table 5364 "CRM Businessunit"](../table/5364.md)

## Across versions

- Present in: BC23-30
- Changed (declaration) in: BC24

Source: AL metadata extracted from the code (names, ids, signatures, properties); no code bodies (D10).

## Ask your agent

Procedure bodies are not stored here (D10). For a procedure body or the calls of one procedure, ask bc-code-atlas (external, by Stefan Maron, MIT; default corpus w1-28), which the bc-observatory plugin connects: `bcatlas_resolve_node(object_type: "table", object_name: "CRM Incidentresolution")`, then `bcatlas_get_procedure_body` or `bcatlas_get_neighbors` on the returned id.