Table 5911 "Service Mgt. Setup"

Base Application · Microsoft.Service.Setup · BC23-30 · source at ea08af5e · facts from BC29

Learn documents this table through its pages: Page 5919 “Service Mgt. Setup” (1 Learn page).

Properties

Property	Value
Caption	Service Mgt. Setup
DataClassification	CustomerContent

Fields

Explanation: the field’s ToolTip in the code; without one, the ToolTip of a page control bound to the field (marked via the page); without that, its Caption (marked caption) when that differs from the name.

No.	Name	Type	Explanation	Notes
1	Primary Key Δ BC26	Code[10]	—
4	Fault Reporting Level Δ BC28	Option	Specifies the level of fault reporting that your company uses in service management.	OptionCaption: None,Fault,Fault+Symptom,Fault+Symptom+Area (IRIS)
5	Link Service to Service Item Δ BC28	Boolean	Specifies that service lines for resources and items must be linked to a service item line. The value that you specify is entered as the link when a service order is created, but you can change it on the order manually.
7	Salesperson Mandatory Δ BC28	Boolean	Specifies that you must fill in the Salesperson Code field on the headers of service orders, invoices, credit memos, and service contracts.
8	Warranty Disc. % (Parts) Δ BC28	Decimal	Specifies the default warranty discount percentage on spare parts. The program uses this value to set warranty discounts on parts on service item lines. via Page 5919 “Service Mgt. Setup”
9	Warranty Disc. % (Labor) Δ BC28	Decimal	Specifies the default warranty discount percentage on labor. The program uses this value to set warranty discounts on labor on service item lines. via Page 5919 “Service Mgt. Setup”
11	Contract Rsp. Time Mandatory Δ BC28	Boolean	Specifies that the Response Time (Hours) field must be filled on service contract lines before you can convert a quote to a contract.
13	Service Order Starting Fee Δ BC28	Code[10]	Specifies the code for a service order starting fee.	TableRelation Table 5905 “Service Cost” (Service Cost)
14	Register Contract Changes Δ BC28	Boolean	Specifies that you want the program to log changes to service contracts in the Contract Change Log table.
15	Contract Inv. Line Text Code Δ BC28	Code[20]	Specifies the code for the standard text entered in the Description field on the line in a contract invoice.	TableRelation Table 7 “Standard Text” (Standard Text)
16	Contract Line Inv. Text Code Δ BC28	Code[20]	Specifies the code for the standard text entered in the Description field on the line in a contract invoice.	TableRelation Table 7 “Standard Text” (Standard Text)
19	Contract Inv. Period Text Code Δ BC28	Code[20]	Specifies the code for the standard text entered in the Description field on the line in a contract invoice.	TableRelation Table 7 “Standard Text” (Standard Text)
20	Contract Credit Line Text Code Δ BC28	Code[20]	Specifies the code for the standard text that entered in the Description field on the line in a contract credit memo.	TableRelation Table 7 “Standard Text” (Standard Text)
23	Send First Warning To Δ BC28	Text[80]	Specifies the email address that will be used to send the first warning about the response time for a service order that is approaching.
24	Send Second Warning To Δ BC28	Text[80]	Specifies the email address that will be used to send the second warning about the response time for a service order that is approaching.
25	Send Third Warning To Δ BC28	Text[80]	Specifies the email address that will be used to send the third warning about the response time for a service order that is approaching.
26	First Warning Within (Hours) Δ BC28	Decimal	Specifies the number of hours before the program sends the first warning about the response time approaching for a service order. The working calendar and the default service hours are used to calculate when to send the warnings within the general service hours of your company. via Page 5919 “Service Mgt. Setup”
27	Second Warning Within (Hours) Δ BC28	Decimal	Specifies the number of hours before the program sends the second warning about the response time approaching for a service order. via Page 5919 “Service Mgt. Setup”
28	Third Warning Within (Hours) Δ BC28	Decimal	Specifies the number of hours before the program sends the third warning about the response time approaching for a service order. via Page 5919 “Service Mgt. Setup”
29	Next Service Calc. Method Δ BC28	Option	Specifies how you want the program to recalculate the next planned service date for service items in service contracts. Planned: The next planned service date is recalculated by adding the value in the Service Period field for the service item to the previous next planned service date. Also, when th…	OptionCaption: Planned,Actual
30	Service Order Type Mandatory Δ BC28	Boolean	Specifies that a service order must have a service order type assigned before the order can be posted.
31	Service Zones Option Δ BC28	Option	Specifies how to identify service zones in your company when you allocate resources to service items.	OptionCaption: Code Shown,Warning Displayed,Not Used
32	Service Order Start Mandatory Δ BC28	Boolean	Specifies that the Starting Date and Starting Time fields on a service order must be filled in before you can post the service order.
33	Service Order Finish Mandatory Δ BC28	Boolean	Specifies that the Finishing Date and Finishing Time fields on a service order must be filled in before you can post the service order.
36	Resource Skills Option Δ BC28	Option	Specifies how to identify resource skills in your company when you allocate resources to service items.	OptionCaption: Code Shown,Warning Displayed,Not Used
37	One Service Item Line/Order Δ BC28	Boolean	Specifies that you can enter only one service item line for each service order.
38	Unit of Measure Mandatory Δ BC28	Boolean	Specifies if you must select a unit of measure for all operations that deal with service items.
39	Fault Reason Code Mandatory Δ BC28	Boolean	Specifies that the Fault Reason Code field must be filled in before you can post the service order.
40	Contract Serv. Ord. Max. Days	Integer	Specifies the maximum number of days you can use as the date range each time you run the Create Contract Service Orders batch job.
41	Last Contract Service Date	Date	—	not editable
42	Work Type Code Mandatory Δ BC28	Boolean	Specifies that the Work Type Code field with type Resource must be filled in before you can post the service order.
43	Logo Position on Documents Δ BC28	Option	Specifies the position of your company logo on your business letters and documents, such as service invoices and service shipments.	OptionCaption: No Logo,Left,Center,Right
44	Use Contract Cancel Reason Δ BC28	Boolean	Specifies that a reason code is entered when you cancel a service contract.
45	Default Response Time (Hours) Δ BC28	Decimal	Specifies the default response time, in hours, required to start service, either on a service order or on a service item line. via Page 5919 “Service Mgt. Setup”
46	Ext. Doc. No. Mandatory + BC24 Δ BC28	Boolean	Specifies if it is mandatory to enter an external document number in the External Document No. field on a service header.
52	Default Warranty Duration Δ BC28	DateFormula	Specifies the default duration for warranty discounts on service items.
54	Service Invoice Nos. Δ BC28	Code[20]	Specifies the code for the number series that will be used to assign numbers to service invoices. To see the number series that have been set up in the No. Series table, click the field.	TableRelation Table 308 “No. Series” (No. Series)
55	Contract Invoice Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to invoices created for service contracts.	TableRelation Table 308 “No. Series” (No. Series)
56	Service Item Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to service items.	TableRelation Table 308 “No. Series” (No. Series)
57	Service Order Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to service orders.	TableRelation Table 308 “No. Series” (No. Series)
58	Service Contract Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to service contracts.	TableRelation Table 308 “No. Series” (No. Series)
59	Contract Template Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to contract templates.	TableRelation Table 308 “No. Series” (No. Series)
60	Troubleshooting Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to troubleshooting guidelines.	TableRelation Table 308 “No. Series” (No. Series)
61	Prepaid Posting Document Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign a document number to the journal lines.	TableRelation Table 308 “No. Series” (No. Series)
62	Loaner Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to loaners.	TableRelation Table 308 “No. Series” (No. Series)
63	Serv. Job Responsibility Code Δ BC28	Code[10]	Specifies the code for job responsibilities that is set up for service management work. When you assign customers to service orders, the program selects the contact with this job responsibility from among the contacts assigned to the customer.	TableRelation Table 5066 “Job Responsibility” (“Job Responsibility”.Code)
64	Contract Value Calc. Method Δ BC28	Option	Specifies the method to use for calculating the default contract value of service items when they are created. None: A default value is not calculated. Based on Unit Price: Value = Sales Unit Price x Contract Value % divided by 100. Based on Unit Cost: Value = Sales Unit Cost x Contract Value % divi…	OptionCaption: None,Based on Unit Price,Based on Unit Cost
65	Contract Value % Δ BC28	Decimal	Specifies the percentage used to calculate the default contract value of a service item when it is created.
66	Service Quote Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to service quotes.	TableRelation Table 308 “No. Series” (No. Series)
68	Posted Service Invoice Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to service invoices when they are posted.	TableRelation Table 308 “No. Series” (No. Series)
69	Posted Serv. Credit Memo Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to service credit memos when they are posted.	TableRelation Table 308 “No. Series” (No. Series)
70	Posted Service Shipment Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to shipments when they are posted.	TableRelation Table 308 “No. Series” (No. Series)
76	Shipment on Invoice Δ BC28	Boolean	Specifies that if you post a manually created invoice, a posted shipment will be created in addition to a posted invoice.
77	Skip Manual Reservation Δ BC28	Boolean	Specifies that the reservation confirmation message is not shown on service lines. This is useful to avoid noise when you are processing many lines.	DataClassification SystemMetadata
81	Copy Comments Order to Invoice Δ BC28	Boolean	Specifies whether to copy comments from service orders to service invoices.
82	Copy Comments Order to Shpt. Δ BC28	Boolean	Specifies whether to copy comments from service orders to shipments.
85	Service Credit Memo Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to service credit memos.	TableRelation Table 308 “No. Series” (No. Series)
95	Enable Concurrent Posting + BC29	Boolean	Specifies whether concurrent posting is enabled for service documents.	DataClassification SystemMetadata
175	Allow Multiple Posting Groups Δ BC28	Boolean	Specifies if multiple posting groups can be used for the same customer in sales documents.	DataClassification SystemMetadata
176	Check Multiple Posting Groups Δ BC28	enum “Posting Group Change Method”	Specifies implementation method of checking which posting groups can be used for the customer.	enum Enum 960 “Posting Group Change Method”; DataClassification SystemMetadata
185	Archive Quotes + BC25 Δ BC28	Enum “Archive Service Quotes”	Specifies if you want to automatically archive service quotes when: deleted, processed or printed.	enum Enum 5930 “Archive Service Quotes”
186	Archive Orders + BC25 Δ BC28	Boolean	Specifies if you want to automatically archive service orders when: deleted, posted or printed.
190	Del. Filed Cont. w. main Cont. + BC25	Boolean	Specifies whether to automatically delete all Filed Contracts when related main Contract / Contract Quote is deleted.
200	Serv. Inv. Template Name Δ BC28	Code[10]	Specifies the name of the journal template to use for posting service invoices.	TableRelation Table 80 “Gen. Journal Template” (“Gen. Journal Template” where(Type = filter(Sales)))
201	Serv. Contr. Inv. Templ. Name Δ BC28	Code[10]	Specifies the name of the journal template to use for posting service contract invoices.	TableRelation Table 80 “Gen. Journal Template” (“Gen. Journal Template” where(Type = filter(Sales)))
202	Serv. Contr. Cr.M. Templ. Name Δ BC28	Code[10]	Specifies the name of the journal template to use for posting service contract credit memos.	TableRelation Table 80 “Gen. Journal Template” (“Gen. Journal Template” where(Type = filter(Sales)))
203	Serv. Cr. Memo Templ. Name Δ BC28	Code[10]	Specifies which general journal template to use for service credit memos.	TableRelation Table 80 “Gen. Journal Template” (“Gen. Journal Template” where(Type = filter(Sales)))
210	Copy Line Descr. to G/L Entry Δ BC28	Boolean	Specifies that the description on document lines of type G/L Account will be carried to the resulting general ledger entries.	DataClassification SystemMetadata
950	Copy Time Sheet to Order Δ BC28	Boolean	Specifies if approved time sheet lines are copied to the related service order. Select this field to make sure that time usage registered on approved time sheet lines is posted with the related service order.
7600	Base Calendar Code Δ BC28	Code[10]	Specifies a customizable calendar for service planning that holds the service department’s working days and holidays. Choose the field to select another base calendars or to set up a customized calendar for your service department.	TableRelation Table 7600 “Base Calendar” (Base Calendar)
7601	Contract Credit Memo Nos. Δ BC28	Code[20]	Specifies the number series code that will be used to assign numbers to credit memos for service contracts.	TableRelation Table 308 “No. Series” (No. Series)

Keys

Key1: Primary Key (clustered)

Trigger event subscribers

OnBeforeValidateEvent(One Service Item Line/Order): Codeunit 6610 “FS Int. Table Subscriber” ServiceMgtSetupOnBeforeValidateOneServiceItemLinePerOrder

Procedures

GetRecordOnce()
UseLegacyPosting(): Boolean + BC29

Triggers

OnInsert

Relations

drill-down page Page 5919 “Service Mgt. Setup”
lookup page Page 5919 “Service Mgt. Setup”
Contract Credit Memo Nos.: TableRelation Table 308 “No. Series”
Contract Invoice Nos.: TableRelation Table 308 “No. Series”
Contract Template Nos.: TableRelation Table 308 “No. Series”
Loaner Nos.: TableRelation Table 308 “No. Series”
Posted Serv. Credit Memo Nos.: TableRelation Table 308 “No. Series”
Posted Service Invoice Nos.: TableRelation Table 308 “No. Series”
Posted Service Shipment Nos.: TableRelation Table 308 “No. Series”
Prepaid Posting Document Nos.: TableRelation Table 308 “No. Series”
Service Contract Nos.: TableRelation Table 308 “No. Series”
Service Credit Memo Nos.: TableRelation Table 308 “No. Series”
Service Invoice Nos.: TableRelation Table 308 “No. Series”
Service Item Nos.: TableRelation Table 308 “No. Series”
Service Order Nos.: TableRelation Table 308 “No. Series”
Service Quote Nos.: TableRelation Table 308 “No. Series”
Troubleshooting Nos.: TableRelation Table 308 “No. Series”
Serv. Job Responsibility Code: TableRelation Table 5066 “Job Responsibility”
Service Order Starting Fee: TableRelation Table 5905 “Service Cost”
Contract Credit Line Text Code: TableRelation Table 7 “Standard Text”
Contract Inv. Line Text Code: TableRelation Table 7 “Standard Text”
Contract Inv. Period Text Code: TableRelation Table 7 “Standard Text”
Contract Line Inv. Text Code: TableRelation Table 7 “Standard Text”
Base Calendar Code: TableRelation Table 7600 “Base Calendar”
Serv. Contr. Cr.M. Templ. Name: TableRelation Table 80 “Gen. Journal Template”
Serv. Contr. Inv. Templ. Name: TableRelation Table 80 “Gen. Journal Template”
Serv. Cr. Memo Templ. Name: TableRelation Table 80 “Gen. Journal Template”
Serv. Inv. Template Name: TableRelation Table 80 “Gen. Journal Template”

Pages and codeunits on this table

Page 1403 “Service No. Series Setup” (source table)
Page 5919 “Service Mgt. Setup” (source table)

Ask your agent

Procedure bodies are not stored here (D10). For a procedure body or the calls of one procedure, ask bc-code-atlas (external, by Stefan Maron, MIT; default corpus w1-28), which the bc-observatory plugin connects: bcatlas_resolve_node(object_type: "table", object_name: "Service Mgt. Setup"), then bcatlas_get_procedure_body or bcatlas_get_neighbors on the returned id.