---
id: post/duiliotacconi-com/1748
type: post
title: "Cloud Customer Management System (CCMS): to avoid reinventing the wheel"
summary: CCMS is a free, open-source Business Central app written in AL for managing partners' cloud customer tenants and environments. It covers environment lists, rescheduling updates, installed apps and available updates, telemetry, capacity and feature management. It grew out of a prototype admin app by Duilio Tacconi and Stefano Demiliani, which was merged with a similar Directions for Partners project after Directions EMEA 2025.
tier: community
language: en
tags:
  - cloud management
  - tenant administration
  - environment management
  - appsource apps
  - open source
  - partner tools
system: administration
review:
  state: reviewed
  by: opus
  at: "2026-10-08T01:57:59.812Z"
  flags: []
generated:
  at: "2026-10-08T01:26:53.141Z"
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    url: https://duiliotacconi.com/2025/12/12/cloud-customer-management-system-ccms-to-avoid-reinventing-the-wheel/
    title: "Cloud Customer Management System (CCMS): to avoid reinventing the wheel"
    date: "2025-12-12"
    commit: null
    t: null
    quote: null
  - kind: blog
    url: https://duiliotacconi.com/2025/12/12/cloud-customer-management-system-ccms-to-avoid-reinventing-the-wheel/
    title: "Cloud Customer Management System (CCMS): to avoid reinventing the wheel"
    date: "2025-12-12"
    commit: null
    t: null
    quote: developed in AL, that orchestrates the handling of customer tenants and environments tightly integrated in Dynamics 365 Business Central.
  - kind: blog
    url: https://duiliotacconi.com/2025/12/12/cloud-customer-management-system-ccms-to-avoid-reinventing-the-wheel/
    title: "Cloud Customer Management System (CCMS): to avoid reinventing the wheel"
    date: "2025-12-12"
    commit: null
    t: null
    quote: The repo is open for contribution since 11th December 2025
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post_id: "1748"
source_id: duiliotacconi-com
source_name: Duilio Tacconi
url: https://duiliotacconi.com/2025/12/12/cloud-customer-management-system-ccms-to-avoid-reinventing-the-wheel/
published_at: "2025-12-12T10:26:06.000Z"
author: Duilio Tacconi
full_text: false
words: 705
quotes:
  - text: developed in AL, that orchestrates the handling of customer tenants and environments tightly integrated in Dynamics 365 Business Central.
    why_it_matters: Defines the core purpose and architecture of the CCMS application
  - text: The repo is open for contribution since 11th December 2025
    why_it_matters: Signals that the community can actively participate in development and shape the future of the tool
code_objects_mentioned: []
systems:
  - administration
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versions_mentioned: []
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---

# Cloud Customer Management System (CCMS): to avoid reinventing the wheel

[Read the post](https://duiliotacconi.com/2025/12/12/cloud-customer-management-system-ccms-to-avoid-reinventing-the-wheel/) · Duilio Tacconi (Duilio Tacconi, MVP) · 2025-12-12 · 705 words · tier community · reviewed (checked by Opus)

> CCMS is a free, open-source Business Central app written in AL for managing partners' cloud customer tenants and environments. It covers environment lists, rescheduling updates, installed apps and available updates, telemetry, capacity and feature management. It grew out of a prototype admin app by Duilio Tacconi and Stefano Demiliani, which was merged with a similar Directions for Partners project after Directions EMEA 2025.

## Key points

- The repo has been open for contributions since 11 December 2025; users can download the app or fork it
- Screens shown include the environment list, rescheduling updates from the Environment Card, installed apps and available updates, telemetry, capacity and feature management
- The app was built because partners keep getting requests like automating environment copies or finding which customers run a given AppSource app version
- The prototype was mostly vibe coded with Claude Sonnet 4.5 and presented next to the YAMPI MCP server in Poznan
- It joined forces with Freddy Kristensen's Directions for Partners project and is promised to stay free

## Quotes

- "developed in AL, that orchestrates the handling of customer tenants and environments tightly integrated in Dynamics 365 Business Central." (Defines the core purpose and architecture of the CCMS application)
- "The repo is open for contribution since 11th December 2025" (Signals that the community can actively participate in development and shape the future of the tool)

## Context

- Features: installed app tracking, app update management, telemetry monitoring, capacity management, feature management, tenant administration

Source: Duilio Tacconi, community blog. Summary, key points and quotes are derived (CONTENT-NOTICE.md); read the original for the full text.