---
id: topic/business-central/business-functionality/service-management/service-management-analytics
type: topic
title: Service management analytics
summary: Service management analytics in Business Central covers service statistics and a set of 37 service management reports. It answers questions about analyzing service contracts, quotes, orders, items, resources, and profitability, and about what each report shows and which fields or options it offers.
tier: official
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---

# Service management analytics

> Service management analytics in Business Central covers service statistics and a set of 37 service management reports. It answers questions about analyzing service contracts, quotes, orders, items, resources, and profitability, and about what each report shows and which fields or options it offers.

Path: [Business functionality](../../business-functionality.md) > [Service management](../service-management.md) > Service management analytics · tier official · system service · narrative reviewed (checked by Opus)

## Overview

This area is about measuring and reviewing service management work. The own page, Service statistics, explains how to analyze service documents and judge performance across contracts, items, quotes, orders, invoices, and credit memos. It uses trendscapes and gain/loss analysis, and it also mentions sustainability metrics.

The Service management reports subtopic is the reference part. It has 37 pages, one for each analytic, test, and document report. They cover service contracts, contract quotes, service orders, service items, resources, and profitability.

Start with Service statistics for an on-screen view of how service operations are doing. Go to the reports subtopic when you need a printable or document-style output, or when you need to know what a specific report contains and which options it has.

## Key points

- Service statistics lets you analyze service documents and evaluate service management performance.
- Statistics cover contracts, items, quotes, orders, invoices, and credit memos.
- Trendscape analysis and gain/loss tracking are available, along with contract analysis.
- Service item statistics are part of the statistics features.
- Sustainability metrics are listed among the service statistics features.
- The Service management reports subtopic has 37 reference pages.
- Reports are grouped as analytic, test, and document reports.
- Report topics include service contracts, contract quotes, service orders, service items, resources, and profitability.

## Subtopics

- [Service management reports](service-management-analytics/service-management-reports.md) (37 pages)

## More Learn pages

- [Service statistics](https://learn.microsoft.com/dynamics365/business-central/service-service-statistics): Get a quick overview of the contents and statistics of service documents such as orders, quotes, invoices, credit memos, service lines, and more.

## Business Central pages and reports

The pages, reports and queries this hub's Learn pages name (ms.search.form, API reference), joined to the code by exact object id (data/index/docs-objects.json); a page shows the table it runs on.

- [Report 5900 "Service Order"](../../../../objects/report/5900.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5901 "Service Item Line Labels"](../../../../objects/report/5901.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5902 "Service Quote"](../../../../objects/report/5902.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5904 "Service Tasks"](../../../../objects/report/5904.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5908 "Service Order - Response Time"](../../../../objects/report/5908.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5909 "Service Profit (Resp. Centers)"](../../../../objects/report/5909.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5910 "Service Profit (Serv. Orders)"](../../../../objects/report/5910.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5911 "Service - Invoice"](../../../../objects/report/5911.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5912 "Service - Credit Memo"](../../../../objects/report/5912.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5913 "Service - Shipment"](../../../../objects/report/5913.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5915 "Service Document - Test"](../../../../objects/report/5915.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5935 "Service Items"](../../../../objects/report/5935.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5936 "Service Item Worksheet"](../../../../objects/report/5936.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5937 "Service Items Out of Warranty"](../../../../objects/report/5937.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5938 "Service Profit (Service Items)"](../../../../objects/report/5938.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5939 "Service Item - Resource Usage"](../../../../objects/report/5939.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5955 "Dispatch Board"](../../../../objects/report/5955.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5956 "Service Load Level"](../../../../objects/report/5956.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5970 "Service Contract"](../../../../objects/report/5970.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5971 "Service Contract-Detail"](../../../../objects/report/5971.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5972 "Service Contract Quote"](../../../../objects/report/5972.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5973 "Service Contract Quote-Detail"](../../../../objects/report/5973.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5974 "Contract Quotes to Be Signed"](../../../../objects/report/5974.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5976 "Service Profit (Contracts)"](../../../../objects/report/5976.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5977 "Service Contract - Customer"](../../../../objects/report/5977.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5978 "Serv. Contract - Salesperson"](../../../../objects/report/5978.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5980 "Maintenance Visit - Planning"](../../../../objects/report/5980.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5981 "Contr. Gain/Loss - Resp. Ctr."](../../../../objects/report/5981.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5982 "Maintenance Performance"](../../../../objects/report/5982.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5983 "Contract Gain/Loss Entries"](../../../../objects/report/5983.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5984 "Contract Invoicing"](../../../../objects/report/5984.md) · captioned "Contract Invoicing - Test" · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5985 "Contract Price Update - Test"](../../../../objects/report/5985.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5987 "Expired Contract Lines - Test"](../../../../objects/report/5987.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 5988 "Contr. Serv. Orders - Test"](../../../../objects/report/5988.md) · via [Service management reports](service-management-analytics/service-management-reports.md)
- [Report 6080 "Serv. Pricing Profitability"](../../../../objects/report/6080.md) · captioned "Service Pricing Profitability" · via [Service management reports](service-management-analytics/service-management-reports.md)

Learn also names 1 object with no object page: report/6086.

Source: Microsoft Learn (CC BY 4.0). Descriptions are Learn's own.