What's New: Integration with Dynamics 365 Field Service (2025 release wave 1)
Field Service integration for service management in Business Central (2025 release wave 1): it extends the earlier project-based integration to service orders and service items, synced to Field Service work orders through Dataverse data sync. It covers requirements, the assisted setup wizard, and a demo.
- Introduction to Business Central and Field Service Integration
- Pricing, History, and Technical Requirements
- Setup Process and Assistant Wizard
- Demo: Service Items and Orders in Business Central
- Demo: Work Order Management in Field Service
- Resources and Conclusion
Overview
The video explains how Business Central integrates with Dynamics 365 Field Service. The basic integration for projects was released the previous year. The new part extends it to the service model, so service orders and service items in Business Central synchronize with Field Service.
It covers licensing and technical requirements, then the assisted setup wizard that guides the configuration. Two demos follow. One shows service items and service orders in Business Central. The other shows the linked work orders in Field Service, including scheduling and assigning them on the schedule board.
Key points
- The integration with Field Service is included out of the box in Business Central, which the speaker says reduces implementation costs.
- The earlier Field Service integration for projects was released the previous year. The new integration extends it to service management (service orders and service items).
- A Business Central premium license is required. According to the video, it gives the right to buy an attach license for Field Service for $20.
- The integration is based on Dataverse data sync technology, which must be enabled in the Business Central instance.
- It also requires Dynamics 365 Sales integration and virtual tables enabled in the environment.
- The Field Service integration app must be downloaded and installed from AppSource. It is not installed in Business Central by default.
- An assisted setup wizard guides you through the whole setup process.
Features
| Feature | Status | At | Evidence |
|---|---|---|---|
| Field Service Integration for Projects | generally available | 1:20 | “Integration between Business Central and field service was already announced and released last year. This was the basic integration for projects.” (1:20) |
| Field Service Integration for Service Management | status not stated, demoed | 1:31 | |
| Dataverse Data Sync Technology | status not stated | 1:59 | |
| Assisted Setup Wizard for Field Service | status not stated, demoed | 2:19 | |
| Field Service Integration App from AppSource | status not stated | 2:53 | |
| Service Item Creation and Synchronization | status not stated, demoed | 3:41 | |
| Work Order Scheduling and Assignment | status not stated, demoed | 4:27 |
AL objects mentioned
As heard in the captions. A name that matches one object page by exact type and name links to it; the others stay as named.
- page “Schedule Board” at 4:51
Not found in BC28-30: page “Schedule Board”.
Quotes
- 0:57 “that integration is included uh out of the box in business central and that of course reduces implementation costs”
- 1:07 “with Business Central premium license you have a right to buy an attach license for field service for just $20”
- 1:20 “Integration between Business Central and field service was already announced and released last year. This was the basic integration for projects.”
- 1:59 “This integration is based on data vers data sync technology. So you need to enable that in your business central instance”
- 2:19 “there is actually a very easy wizard in assisted setup that guides you through the whole process”
Disclaimers in the video
- 1:45 subject-to-change: You might have seen videos talking about both of those integrations released last year information circulating on social media. Uh and um this is all now finally coming to you in 25 uh wave 1.
Presenters (as heard): Buaj Kotayoko.