--- id: video/K0i5rvqPC_o type: video title: "What's New: Troubleshooting Business Central Agents" summary: How to troubleshoot Business Central agents with the agent task log and the view details page. It explains how an agent makes decisions (instructions, tools, virtual user interface, task messages, step history). A sales order risk classification agent asks for help because it cannot find a risk field, and the view details sections show that the field is missing and a reason field is not editable, likely because of a profile or per-tenant extension mistake. tier: official language: en tags: - agent troubleshooting - agent decision-making - agent logging - instructions - tools - virtual user interface - task messages - step history - sales order classification - assistance requests system: copilot review: state: reviewed by: opus at: "2026-10-07T22:51:06.969Z" flags: [] generated: at: "2026-10-13T00:32:41.360Z" pipeline: 0.2.0 prompts: extract-video: 1 summarize-video: 2 input_hash: 3d37e793e249ca710f17b7f390389699646efd7072254dfa8282f35891ef8fb6 evidence: - kind: video url: https://www.youtube.com/watch?v=K0i5rvqPC_o&t=17s title: "What's New: Troubleshooting Business Central Agents" date: "2026-02-27T15:13:05.000Z" commit: null t: 17 quote: an agent is a system that takes a few different elements into account to make a decision - kind: video url: https://www.youtube.com/watch?v=K0i5rvqPC_o&t=28s title: "What's New: Troubleshooting Business Central Agents" date: "2026-02-27T15:13:05.000Z" commit: null t: 28 quote: The first of them is the instructions which is the blueprint how the agent works and what its purpose is - kind: video url: https://www.youtube.com/watch?v=K0i5rvqPC_o&t=122s title: "What's New: Troubleshooting Business Central Agents" date: "2026-02-27T15:13:05.000Z" commit: null t: 122 quote: the agent is telling me it can't proceed with the task because there is a risk field that is it is supposed to fill - kind: video url: https://www.youtube.com/watch?v=K0i5rvqPC_o&t=165s title: "What's New: Troubleshooting Business Central Agents" date: "2026-02-27T15:13:05.000Z" commit: null t: 165 quote: If I click on view details uh I get uh a lot of insight into what exactly went into the decision of the agent - kind: video url: https://www.youtube.com/watch?v=K0i5rvqPC_o&t=190s title: "What's New: Troubleshooting Business Central Agents" date: "2026-02-27T15:13:05.000Z" commit: null t: 190 quote: I see a textual view of what the agent sees as well. So, uh I can understand exactly what things it can take into - kind: video url: https://www.youtube.com/watch?v=K0i5rvqPC_o&t=245s title: "What's New: Troubleshooting Business Central Agents" date: "2026-02-27T15:13:05.000Z" commit: null t: 245 quote: I can see that I can find the reason field and uh I can see it's also not editable - kind: video url: https://www.youtube.com/watch?v=K0i5rvqPC_o&t=258s title: "What's New: Troubleshooting Business Central Agents" date: "2026-02-27T15:13:05.000Z" commit: null t: 258 quote: Most likely I have made a mistake on my profile or I've forgotten to add it to add it via my per tenant extension - kind: video url: https://www.youtube.com/watch?v=K0i5rvqPC_o&t=278s title: "What's New: Troubleshooting Business Central Agents" date: "2026-02-27T15:13:05.000Z" commit: null t: 278 quote: This section uh gives you the ability to see what capabilities the agent could use at a specific point - kind: video url: https://www.youtube.com/watch?v=K0i5rvqPC_o&t=363s title: "What's New: Troubleshooting Business Central Agents" date: "2026-02-27T15:13:05.000Z" commit: null t: 363 quote: we can answer what was on a page, what the properties of the elements were on this page links: learn: [] objects: [] features: [] topics: [] localizations: [] videos: [] posts: [] guidelines: [] video_id: K0i5rvqPC_o channel: yt-microsoft source_name: Microsoft Dynamics 365 Business Central (YouTube) url: https://www.youtube.com/watch?v=K0i5rvqPC_o published_at: "2026-02-27T15:13:05.000Z" duration_s: 409 captions: full audience: - functional consultant - developer - administrator chapters: - t: 0 title: Agent decision-making fundamentals - t: 73 title: Agent example and problem scenario - t: 122 title: Accessing agent logs and task details - t: 165 title: Analyzing agent perception and configuration - t: 268 title: Examining tools, memory, and messages - t: 318 title: Page stack and settings information - t: 391 title: Summary and troubleshooting recap features: - name: Agent decision-making framework status: unclear t: 17 verified: false status_source: video - name: Agent task logging and view log entries status: unclear t: 136 verified: false status_source: video - name: Agent view details page status: unclear t: 165 verified: false status_source: video - name: What the agent saw section status: unclear t: 190 verified: false status_source: video - name: What tools the agent had access to status: unclear t: 268 verified: false status_source: video - name: What data the agent memorized section status: unclear t: 292 verified: false status_source: video - name: What messages the agent had access to section status: unclear t: 318 verified: false status_source: video - name: Page stack fact box status: unclear t: 339 verified: false status_source: video - name: Agent settings and formatting status: unclear t: 352 verified: false status_source: video objects_mentioned: - page agents tasks page - page sales order page - page sales order card quotes: - t: 17 text: an agent is a system that takes a few different elements into account to make a decision check: exact - t: 28 text: The first of them is the instructions which is the blueprint how the agent works and what its purpose is check: exact - t: 122 text: the agent is telling me it can't proceed with the task because there is a risk field that is it is supposed to fill check: exact - t: 165 text: If I click on view details uh I get uh a lot of insight into what exactly went into the decision of the agent check: exact - t: 190 text: I see a textual view of what the agent sees as well. So, uh I can understand exactly what things it can take into check: exact - t: 245 text: I can see that I can find the reason field and uh I can see it's also not editable check: exact - t: 258 text: Most likely I have made a mistake on my profile or I've forgotten to add it to add it via my per tenant extension check: exact - t: 278 text: This section uh gives you the ability to see what capabilities the agent could use at a specific point check: exact - t: 363 text: we can answer what was on a page, what the properties of the elements were on this page check: exact --- # What's New: Troubleshooting Business Central Agents > How to troubleshoot Business Central agents with the agent task log and the view details page. It explains how an agent makes decisions (instructions, tools, virtual user interface, task messages, step history). A sales order risk classification agent asks for help because it cannot find a risk field, and the view details sections show that the field is missing and a reason field is not editable, likely because of a profile or per-tenant extension mistake. [Watch on YouTube](https://www.youtube.com/watch?v=K0i5rvqPC_o) · Microsoft Dynamics 365 Business Central (YouTube) · 2026-02-27 · 6:49 · tier official · reviewed (checked by Opus) ## Overview The video explains that an agent makes decisions from its instructions, the tools available to it, a virtual user interface representation of Business Central, task messages and step history. It then uses an agent example in which the agent stops and requests assistance because there is a risk field it is supposed to fill. The demo goes from the agents tasks page to the task log and into view details. There the user can see what the agent saw, which tools it had, what data it memorized, which messages it could access, the page stack, and settings such as currency and message formatting. These help work out why an agent made a given decision and how to adjust its instructions. ## Key points - An agent's decision depends on five inputs: instructions, available tools, the virtual user interface representation, task messages and step history. - The agents tasks page gives access to the task log, which lists the steps the agent performed, including assistance requests with a message explaining why help is needed. - In the example, the agent could not proceed because of a risk field it was supposed to fill, and the log made this visible. - View details has a section showing a textual view of what the agent saw: page type, editability, description, actions and fields it can interact with. - Searching that view showed no risk field and a reason field that was not editable. The likely cause was a mistake in the profile or a field never added through the per-tenant extension. - View details also shows the tools the agent had at a specific point, which helps when designing instructions around available capabilities. - The memorized data and messages sections show what the agent retained and what messages it could see up to that step. ## Chapters - [0:00](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=0s) Agent decision-making fundamentals - [1:13](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=73s) Agent example and problem scenario - [2:02](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=122s) Accessing agent logs and task details - [2:45](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=165s) Analyzing agent perception and configuration - [4:28](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=268s) Examining tools, memory, and messages - [5:18](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=318s) Page stack and settings information - [6:31](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=391s) Summary and troubleshooting recap ## Features Every feature below: status not stated, demoed. | Feature | At | |---|---| | Agent decision-making framework | [0:17](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=17s) | | Agent task logging and view log entries | [2:16](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=136s) | | Agent view details page | [2:45](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=165s) | | What the agent saw section | [3:10](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=190s) | | What tools the agent had access to | [4:28](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=268s) | | What data the agent memorized section | [4:52](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=292s) | | What messages the agent had access to section | [5:18](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=318s) | | Page stack fact box | [5:39](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=339s) | | Agent settings and formatting | [5:52](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=352s) | ## AL objects mentioned As heard in the captions. A name that matches one object page by exact type and name links to it; the others stay as named. - page "agents tasks page" at [2:16](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=136s) - page "sales order page" at [3:24](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=204s) - page "sales order card" at [3:24](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=204s) Not found in BC28-30: page "agents tasks page", page "sales order page", page "sales order card". ## Quotes - [0:17](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=17s) "an agent is a system that takes a few different elements into account to make a decision" - [0:28](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=28s) "The first of them is the instructions which is the blueprint how the agent works and what its purpose is" - [2:02](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=122s) "the agent is telling me it can't proceed with the task because there is a risk field that is it is supposed to fill" - [2:45](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=165s) "If I click on view details uh I get uh a lot of insight into what exactly went into the decision of the agent" - [3:10](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=190s) "I see a textual view of what the agent sees as well. So, uh I can understand exactly what things it can take into" - [4:05](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=245s) "I can see that I can find the reason field and uh I can see it's also not editable" - [4:18](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=258s) "Most likely I have made a mistake on my profile or I've forgotten to add it to add it via my per tenant extension" - [4:38](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=278s) "This section uh gives you the ability to see what capabilities the agent could use at a specific point" - [6:03](https://www.youtube.com/watch?v=K0i5rvqPC_o&t=363s) "we can answer what was on a page, what the properties of the elements were on this page"