--- id: video/KAC_ukH-C7I type: video title: The ReSKILL program - Explained summary: The ReSKILL program is a Business Central talent program that recruits people from outside the partner ecosystem and trains them as Business Central professionals. The video covers its recruitment, product training, professional skills workshop, coaching and community parts, plus results such as 168 partner contracts and retention above 95%. tier: official language: en tags: - reskill program - talent acquisition - partner recruitment - professional skills training - product certification - coaching and retention - diversity hiring - global community - return on investment system: hr review: state: reviewed by: opus at: "2026-10-07T23:02:29.384Z" flags: [] generated: at: "2026-10-07T23:02:29.432Z" pipeline: 0.2.0 prompts: extract-video: 1 summarize-video: 2 input_hash: 0dbd380e362745d3c1a675476afc58def397b5e374c242d7978ef446b0c8a5f7 evidence: - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=195s title: "Upskill Program: announced" date: "2025-01-21T19:54:59.000Z" commit: null t: 195 quote: which is new which is the one that we're still working on - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=54s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 54 quote: the partner simply can't serve the customer and ask the customer to wait for another 6 months - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=155s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 155 quote: we're going to take these people and we're going to Res skill them to become business Central professionals - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=155s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 155 quote: and that's the one which is in market for uh one year at this moment in time - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=277s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 277 quote: it is actually completely risk-free it means it's a no q and no pay program if we can't find the people then basically you - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=677s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 677 quote: the program currently has 168 partner contracts uh into the program - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=697s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 697 quote: basically doing them in batches of three to five individuals is basically a best practice - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=737s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 737 quote: people uh that going through the program are bable within approximately 10 to uh 12 weeks - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=750s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 750 quote: our attention rate is above 95% something that was super happy about and which is above the industry average - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=770s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 770 quote: from all of our new highs that we've recruited that 39% of females uh of new Highs are females - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=811s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 811 quote: the program saved 80% of the time of the seniors in the first three months that the new hire was there - kind: video url: https://www.youtube.com/watch?v=KAC_ukH-C7I&t=831s title: The ReSKILL program - Explained date: "2025-01-21T19:54:59.000Z" commit: null t: 831 quote: is that the new hirs were already buildable after 6 weeks links: learn: [] objects: [] features: [] topics: [] localizations: [] videos: [] posts: [] guidelines: [] video_id: KAC_ukH-C7I channel: yt-microsoft source_name: Microsoft Dynamics 365 Business Central (YouTube) url: https://www.youtube.com/watch?v=KAC_ukH-C7I published_at: "2025-01-21T19:54:59.000Z" duration_s: 913 captions: full audience: - partner - decision maker - administrator chapters: - t: 0 title: Problem Statement and Ecosystem Needs - t: 114 title: BC Talent Program Overview - Three Initiatives - t: 236 title: ReSKILL Program - Recruitment Pillar - t: 317 title: ReSKILL Program - Product Training Options - t: 374 title: Professional Skills Training and Workshops - t: 455 title: Individual Coaching and Retention Management - t: 536 title: Global Community and Continuous Learning - t: 657 title: ReSKILL Program Statistics and Results - t: 790 title: Triangle Case Study - Measurable Impact - t: 871 title: Resources and Conclusion features: - name: ReSKILL Program status: unclear t: 135 verified: false status_source: video - name: Case-Based Learning Platform status: unclear t: 317 verified: false status_source: video - name: Virtual Classroom Training status: unclear t: 337 verified: false status_source: video - name: Professional Skills Training Workshop status: unclear t: 395 verified: false status_source: video - name: Individual Coaching Program status: unclear t: 455 verified: false status_source: video - name: Global New Hire Community status: unclear t: 536 verified: false status_source: video - name: Cross-Skill Program status: unclear t: 155 verified: false status_source: video - name: Upskill Program status: announced t: 195 verified: true status_source: video objects_mentioned: [] quotes: - t: 54 text: the partner simply can't serve the customer and ask the customer to wait for another 6 months check: exact - t: 155 text: we're going to take these people and we're going to Res skill them to become business Central professionals check: snapped - t: 155 text: and that's the one which is in market for uh one year at this moment in time check: fuzzy - t: 277 text: it is actually completely risk-free it means it's a no q and no pay program if we can't find the people then basically you check: exact - t: 677 text: the program currently has 168 partner contracts uh into the program check: exact - t: 697 text: basically doing them in batches of three to five individuals is basically a best practice check: exact - t: 737 text: people uh that going through the program are bable within approximately 10 to uh 12 weeks check: exact - t: 750 text: our attention rate is above 95% something that was super happy about and which is above the industry average check: exact - t: 770 text: from all of our new highs that we've recruited that 39% of females uh of new Highs are females check: exact - t: 811 text: the program saved 80% of the time of the seniors in the first three months that the new hire was there check: exact - t: 831 text: is that the new hirs were already buildable after 6 weeks check: exact --- # The ReSKILL program - Explained > The ReSKILL program is a Business Central talent program that recruits people from outside the partner ecosystem and trains them as Business Central professionals. The video covers its recruitment, product training, professional skills workshop, coaching and community parts, plus results such as 168 partner contracts and retention above 95%. [Watch on YouTube](https://www.youtube.com/watch?v=KAC_ukH-C7I) · Microsoft Dynamics 365 Business Central (YouTube) · 2025-01-21 · 15:13 · tier official · reviewed (checked by Opus) ## Overview The video explains why partners struggle to find skilled people and how the BC Talent Program responds with three initiatives: ReSKILL, Cross-Skill and Upskill. ReSKILL, in market for one year, takes end users, accountants, supply chain experts and .NET developers and trains them as Business Central professionals. Recruitment is an optional service, described as a no-cure-no-pay arrangement. It walks through product training options (a case-based learning platform and virtual classroom training, both leading to certification), a 10-day professional skills workshop, individual coaching that starts before the first working day, and a global new hire community. It closes with program statistics and a case study from Triangle. The Upskill program for people fresh from academic institutions is still being developed, and partner engagement is being sought. ## Key points - ReSKILL recruits people from outside the partner ecosystem (end users, accountants, supply chain experts, .NET developers) and trains them as Business Central professionals; it has been in market for one year. - Recruitment is optional and described as no-cure-no-pay: if suitable people are not found, the partner does not pay. - Product training comes in two forms: a case-based, self-paced learning platform and virtual classroom training. Both cover Business Central and Power Platform and lead to certification. - The professional skills workshop runs 10 days in half-day virtual sessions and covers requirement gathering, communication, pre-sale skills and project methodology. Partners call it the key differentiator. - Individual coaching starts before the first working day and includes individual plans with milestones, weekly follow-up and retention management. - Reported results: 168 partner contracts, people billable in about 10 to 12 weeks, retention above 95%, and 39% of new hires female. - Partners typically enrol in batches of three to five new hires, which the program recommends as a best practice; almost one in three partners has already re-engaged. ## Chapters - [0:00](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=0s) Problem Statement and Ecosystem Needs - [1:54](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=114s) BC Talent Program Overview - Three Initiatives - [3:56](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=236s) ReSKILL Program - Recruitment Pillar - [5:17](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=317s) ReSKILL Program - Product Training Options - [6:14](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=374s) Professional Skills Training and Workshops - [7:35](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=455s) Individual Coaching and Retention Management - [8:56](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=536s) Global Community and Continuous Learning - [10:57](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=657s) ReSKILL Program Statistics and Results - [13:10](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=790s) Triangle Case Study - Measurable Impact - [14:31](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=871s) Resources and Conclusion ## Features | Feature | Status | At | Evidence | |---|---|---|---| | ReSKILL Program | status not stated | [2:15](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=135s) | | | Case-Based Learning Platform | status not stated | [5:17](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=317s) | | | Virtual Classroom Training | status not stated | [5:37](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=337s) | | | Professional Skills Training Workshop | status not stated | [6:35](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=395s) | | | Individual Coaching Program | status not stated | [7:35](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=455s) | | | Global New Hire Community | status not stated | [8:56](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=536s) | | | Cross-Skill Program | status not stated | [2:35](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=155s) | | | Upskill Program | announced | [3:15](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=195s) | "which is new which is the one that we're still working on" ([3:15](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=195s)) | ## Quotes - [0:54](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=54s) "the partner simply can't serve the customer and ask the customer to wait for another 6 months" - [2:35](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=155s) "we're going to take these people and we're going to Res skill them to become business Central professionals" - [2:35](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=155s) "and that's the one which is in market for uh one year at this moment in time" - [4:37](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=277s) "it is actually completely risk-free it means it's a no q and no pay program if we can't find the people then basically you" - [11:17](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=677s) "the program currently has 168 partner contracts uh into the program" - [11:37](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=697s) "basically doing them in batches of three to five individuals is basically a best practice" - [12:17](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=737s) "people uh that going through the program are bable within approximately 10 to uh 12 weeks" - [12:30](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=750s) "our attention rate is above 95% something that was super happy about and which is above the industry average" - [12:50](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=770s) "from all of our new highs that we've recruited that 39% of females uh of new Highs are females" - [13:31](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=811s) "the program saved 80% of the time of the seniors in the first three months that the new hire was there" - [13:51](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=831s) "is that the new hirs were already buildable after 6 weeks" ## Disclaimers in the video - [3:15](https://www.youtube.com/watch?v=KAC_ukH-C7I&t=195s) coming-later: the upskill program is new and the one that we're still working on Presenters (as heard): Kurt.