--- id: video/StIVhsnOHWY type: video title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" summary: "Shopify Connector troubleshooting in Business Central (2025 release wave 2): how to diagnose synchronization problems with customers, inventory, products, pricing, orders, refunds and fulfillments, using foreground sync, logging, error columns, orders to import, fact boxes and the Shopify activities KPIs." tier: official language: en tags: - shopify connector - troubleshooting - synchronization - job queue - logging - inventory levels - location filters - product mapping - pricing - order import - error handling - refunds system: integration review: state: reviewed by: opus at: "2026-10-07T22:54:31.773Z" flags: [] generated: at: "2026-10-13T00:32:41.360Z" pipeline: 0.2.0 prompts: extract-video: 1 summarize-video: 2 input_hash: 15106a576f22106b461fb5ca8ab11d8baa9698343991c978a4fb708e95fda801 evidence: - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=6s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 6 quote: many and many releases we are working on making connector more stable and reliable and we achieved great progress. - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=6s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 6 quote: in this release we added four capabilities four sounds long but in reality they're very very small - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=43s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 43 quote: Let's start business central Shopify shop cart and my first recommendation is to run sync in foreground when you do troubleshooting. - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=169s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 169 quote: We have three options error Error only, all and disabled. - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=242s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 242 quote: shopify connector runs number of checks on customers and other entities like products and - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=435s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 435 quote: There are three options in the standard connector of projected available balance at date and free inventory not reserved. - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=669s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 669 quote: I have now new action which is called create item. Let me select it and press create item. - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=817s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 817 quote: Archived orders will not be imported. So if you want it, you need to make sure that it is unarchived. - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=849s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 849 quote: It's called Shopify orders to import. It's a separate table with a list of all orders. - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=963s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 963 quote: there is a new fact box uh which actually shows some key numbers from Shopify order itself but also the same numbers from the - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=1102s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 1102 quote: this is a new feature which probably not will not be seen by many customers but only by consultant who is doing configuration for - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=1195s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 1195 quote: I will get this notification that some records were skipped during the synchronization view skipped record sales shipment header no corresponding fulfillment lines found - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=1283s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 1283 quote: we have a shopify order line number it's not blank so it's a good sign - kind: video url: https://www.youtube.com/watch?v=StIVhsnOHWY&t=1309s title: "What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)" date: "2025-10-01T00:00:00Z" commit: null t: 1309 quote: you can see there is a Shopify fulfillment ID and it has like minus one and it is editable links: learn: [] objects: [] features: [] topics: [] localizations: [] videos: [] posts: [] guidelines: [] video_id: StIVhsnOHWY channel: yt-microsoft source_name: Microsoft Dynamics 365 Business Central (YouTube) url: https://www.youtube.com/watch?v=StIVhsnOHWY published_at: "2025-10-01T00:00:00Z" duration_s: 1419 captions: full audience: - functional consultant - administrator - partner chapters: - t: 0 title: Introduction and troubleshooting overview - t: 43 title: Sync in foreground and logging mode setup - t: 169 title: Customer synchronization issues and error handling - t: 399 title: Inventory level synchronization and location configuration - t: 625 title: Product creation and item mapping - t: 725 title: Pricing and variant configuration - t: 807 title: Order import and error detection - t: 905 title: Inspecting received information and creating sales documents - t: 975 title: Archiving documents and unlinking processed orders - t: 1090 title: Handling refunds and creating credit memos - t: 1145 title: Orders and fulfillments synchronization issues - t: 1262 title: Investigating failed shipments and document updates - t: 1352 title: Shopify activities and final recommendations features: - name: Sync in foreground mode status: unclear t: 43 verified: false status_source: video - name: Logging mode configuration status: unclear t: 169 verified: false status_source: video - name: Customer validation and skip notification status: unclear t: 229 verified: false status_source: video - name: Log entry details for synchronization status: unclear t: 304 verified: false status_source: video - name: Inventory tracking on products status: unclear t: 413 verified: false status_source: video - name: Location filter and stock calculation options status: unclear t: 423 verified: false status_source: video - name: Shopify inventory fact box status: unclear t: 472 verified: false status_source: video - name: Location export toggles for products status: unclear t: 559 verified: false status_source: video - name: Create item action for unknown products status: unclear t: 657 verified: false status_source: video - name: Has error and error message columns status: unclear t: 679 verified: false status_source: video - name: Compare at price display status: unclear t: 738 verified: false status_source: video - name: Archived order detection status: unclear t: 807 verified: false status_source: video - name: Shopify orders to import table status: unclear t: 838 verified: false status_source: video - name: Import selected order action status: unclear t: 859 verified: false status_source: video - name: Has error field for imported orders status: unclear t: 884 verified: false status_source: video - name: Inspect received information from Shopify orders status: unclear t: 905 verified: false status_source: video - name: Shopify order fact box on sales documents status: unclear t: 952 verified: false status_source: video - name: Shopify related fields in archived sales documents status: unclear t: 990 verified: false status_source: video - name: Unlink processor documents status: unclear t: 1042 verified: false status_source: video - name: Sync order from Shopify function status: unclear t: 1068 verified: false status_source: video - name: Create credit memo for refunds status: unclear t: 1090 verified: false status_source: video - name: Fulfillment information in Shopify orders status: unclear t: 1195 verified: false status_source: video - name: Sync orders from Shopify action on fulfillment status: unclear t: 1224 verified: false status_source: video - name: Shopify fulfillment ID field on sales shipment status: unclear t: 1299 verified: false status_source: video - name: Shopify activities line showing KPIs status: unclear t: 1352 verified: false status_source: video objects_mentioned: - table Shopify orders to import - page archived sales documents - page Shopify activities line quotes: - t: 6 text: many and many releases we are working on making connector more stable and reliable and we achieved great progress. check: exact - t: 6 text: in this release we added four capabilities four sounds long but in reality they're very very small check: exact - t: 43 text: Let's start business central Shopify shop cart and my first recommendation is to run sync in foreground when you do troubleshooting. check: exact - t: 169 text: We have three options error Error only, all and disabled. check: exact - t: 242 text: shopify connector runs number of checks on customers and other entities like products and check: fuzzy - t: 435 text: There are three options in the standard connector of projected available balance at date and free inventory not reserved. check: exact - t: 669 text: I have now new action which is called create item. Let me select it and press create item. check: exact - t: 817 text: Archived orders will not be imported. So if you want it, you need to make sure that it is unarchived. check: exact - t: 849 text: It's called Shopify orders to import. It's a separate table with a list of all orders. check: exact - t: 963 text: there is a new fact box uh which actually shows some key numbers from Shopify order itself but also the same numbers from the check: exact - t: 1102 text: this is a new feature which probably not will not be seen by many customers but only by consultant who is doing configuration for check: exact - t: 1195 text: I will get this notification that some records were skipped during the synchronization view skipped record sales shipment header no corresponding fulfillment lines found check: exact - t: 1283 text: we have a shopify order line number it's not blank so it's a good sign check: fuzzy - t: 1309 text: you can see there is a Shopify fulfillment ID and it has like minus one and it is editable check: exact --- # What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2) > Shopify Connector troubleshooting in Business Central (2025 release wave 2): how to diagnose synchronization problems with customers, inventory, products, pricing, orders, refunds and fulfillments, using foreground sync, logging, error columns, orders to import, fact boxes and the Shopify activities KPIs. [Watch on YouTube](https://www.youtube.com/watch?v=StIVhsnOHWY) · Microsoft Dynamics 365 Business Central (YouTube) · 2025-10-01 · 23:39 · tier official · reviewed (checked by Opus) ## Overview The video walks through a troubleshooting approach for the Shopify connector in Business Central. It starts with running sync in the foreground and setting the logging mode, then goes through typical failures in customer, inventory, product, pricing and order synchronization, showing where the connector surfaces errors and how to resolve them. It then covers order import and sales document creation, including archived orders, unlinking processed orders, refund credit memos, and failed shipment or fulfillment synchronization. It ends with the Shopify activities view, which lists items needing attention. The presenter notes that the refund credit memo feature is mainly for consultants configuring the connector. ## Key points - When troubleshooting, run sync in the foreground instead of through the job queue to get clear error messages. Logging mode has three options: Error only, All and Disabled. Error only saves disk space; All gives detail for troubleshooting. - Customers without an email address are skipped on export to Shopify, and the connector shows a notification about skipped records. - Inventory sync needs inventory tracking on the product and a location filter with a stock calculation option. The standard options are projected available balance at date and free inventory not reserved. Customized calculations may need partner help. Activate location export before exporting products. - For unmapped Shopify products, the products list has a Create item action, plus Has error and Error message columns. Automatic creation can fail because of template or number series problems. - Archived Shopify orders are not imported until they are unarchived in Shopify. The Shopify orders to import table lets you import selected orders and shows a Has error field. - The Shopify order fact box on sales documents compares key numbers (such as tax) between the Shopify order and the sales document. Unlink processed documents lets you re-import a deleted document's order. - A Shopify fulfillment ID of minus one on a posted sales shipment means synchronization failed. The Shopify activities line shows KPIs such as missing mappings, pending orders, failed shipments and job queue failures. ## Chapters - [0:00](https://www.youtube.com/watch?v=StIVhsnOHWY&t=0s) Introduction and troubleshooting overview - [0:43](https://www.youtube.com/watch?v=StIVhsnOHWY&t=43s) Sync in foreground and logging mode setup - [2:49](https://www.youtube.com/watch?v=StIVhsnOHWY&t=169s) Customer synchronization issues and error handling - [6:39](https://www.youtube.com/watch?v=StIVhsnOHWY&t=399s) Inventory level synchronization and location configuration - [10:25](https://www.youtube.com/watch?v=StIVhsnOHWY&t=625s) Product creation and item mapping - [12:05](https://www.youtube.com/watch?v=StIVhsnOHWY&t=725s) Pricing and variant configuration - [13:27](https://www.youtube.com/watch?v=StIVhsnOHWY&t=807s) Order import and error detection - [15:05](https://www.youtube.com/watch?v=StIVhsnOHWY&t=905s) Inspecting received information and creating sales documents - [16:15](https://www.youtube.com/watch?v=StIVhsnOHWY&t=975s) Archiving documents and unlinking processed orders - [18:10](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1090s) Handling refunds and creating credit memos - [19:05](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1145s) Orders and fulfillments synchronization issues - [21:02](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1262s) Investigating failed shipments and document updates - [22:32](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1352s) Shopify activities and final recommendations ## Features Every feature below: status not stated, demoed. | Feature | At | |---|---| | Sync in foreground mode | [0:43](https://www.youtube.com/watch?v=StIVhsnOHWY&t=43s) | | Logging mode configuration | [2:49](https://www.youtube.com/watch?v=StIVhsnOHWY&t=169s) | | Customer validation and skip notification | [3:49](https://www.youtube.com/watch?v=StIVhsnOHWY&t=229s) | | Log entry details for synchronization | [5:04](https://www.youtube.com/watch?v=StIVhsnOHWY&t=304s) | | Inventory tracking on products | [6:53](https://www.youtube.com/watch?v=StIVhsnOHWY&t=413s) | | Location filter and stock calculation options | [7:03](https://www.youtube.com/watch?v=StIVhsnOHWY&t=423s) | | Shopify inventory fact box | [7:52](https://www.youtube.com/watch?v=StIVhsnOHWY&t=472s) | | Location export toggles for products | [9:19](https://www.youtube.com/watch?v=StIVhsnOHWY&t=559s) | | Create item action for unknown products | [10:57](https://www.youtube.com/watch?v=StIVhsnOHWY&t=657s) | | Has error and error message columns | [11:19](https://www.youtube.com/watch?v=StIVhsnOHWY&t=679s) | | Compare at price display | [12:18](https://www.youtube.com/watch?v=StIVhsnOHWY&t=738s) | | Archived order detection | [13:27](https://www.youtube.com/watch?v=StIVhsnOHWY&t=807s) | | Shopify orders to import table | [13:58](https://www.youtube.com/watch?v=StIVhsnOHWY&t=838s) | | Import selected order action | [14:19](https://www.youtube.com/watch?v=StIVhsnOHWY&t=859s) | | Has error field for imported orders | [14:44](https://www.youtube.com/watch?v=StIVhsnOHWY&t=884s) | | Inspect received information from Shopify orders | [15:05](https://www.youtube.com/watch?v=StIVhsnOHWY&t=905s) | | Shopify order fact box on sales documents | [15:52](https://www.youtube.com/watch?v=StIVhsnOHWY&t=952s) | | Shopify related fields in archived sales documents | [16:30](https://www.youtube.com/watch?v=StIVhsnOHWY&t=990s) | | Unlink processor documents | [17:22](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1042s) | | Sync order from Shopify function | [17:48](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1068s) | | Create credit memo for refunds | [18:10](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1090s) | | Fulfillment information in Shopify orders | [19:55](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1195s) | | Sync orders from Shopify action on fulfillment | [20:24](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1224s) | | Shopify fulfillment ID field on sales shipment | [21:39](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1299s) | | Shopify activities line showing KPIs | [22:32](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1352s) | ## AL objects mentioned As heard in the captions. A name that matches one object page by exact type and name links to it; the others stay as named. - table "Shopify orders to import" at [14:09](https://www.youtube.com/watch?v=StIVhsnOHWY&t=849s) - page "archived sales documents" at [16:41](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1001s) - page "Shopify activities line" at [22:32](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1352s) Not found in BC28-30: table "Shopify orders to import", page "archived sales documents", page "Shopify activities line". ## Quotes - [0:06](https://www.youtube.com/watch?v=StIVhsnOHWY&t=6s) "many and many releases we are working on making connector more stable and reliable and we achieved great progress." - [0:06](https://www.youtube.com/watch?v=StIVhsnOHWY&t=6s) "in this release we added four capabilities four sounds long but in reality they're very very small" - [0:43](https://www.youtube.com/watch?v=StIVhsnOHWY&t=43s) "Let's start business central Shopify shop cart and my first recommendation is to run sync in foreground when you do troubleshooting." - [2:49](https://www.youtube.com/watch?v=StIVhsnOHWY&t=169s) "We have three options error Error only, all and disabled." - [4:02](https://www.youtube.com/watch?v=StIVhsnOHWY&t=242s) "shopify connector runs number of checks on customers and other entities like products and" - [7:15](https://www.youtube.com/watch?v=StIVhsnOHWY&t=435s) "There are three options in the standard connector of projected available balance at date and free inventory not reserved." - [11:09](https://www.youtube.com/watch?v=StIVhsnOHWY&t=669s) "I have now new action which is called create item. Let me select it and press create item." - [13:37](https://www.youtube.com/watch?v=StIVhsnOHWY&t=817s) "Archived orders will not be imported. So if you want it, you need to make sure that it is unarchived." - [14:09](https://www.youtube.com/watch?v=StIVhsnOHWY&t=849s) "It's called Shopify orders to import. It's a separate table with a list of all orders." - [16:03](https://www.youtube.com/watch?v=StIVhsnOHWY&t=963s) "there is a new fact box uh which actually shows some key numbers from Shopify order itself but also the same numbers from the" - [18:22](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1102s) "this is a new feature which probably not will not be seen by many customers but only by consultant who is doing configuration for" - [19:55](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1195s) "I will get this notification that some records were skipped during the synchronization view skipped record sales shipment header no corresponding fulfillment lines found" - [21:23](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1283s) "we have a shopify order line number it's not blank so it's a good sign" - [21:49](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1309s) "you can see there is a Shopify fulfillment ID and it has like minus one and it is editable" ## Disclaimers in the video - [0:23](https://www.youtube.com/watch?v=StIVhsnOHWY&t=23s) other: four capabilities added in this release - [18:22](https://www.youtube.com/watch?v=StIVhsnOHWY&t=1102s) preview: this is a new feature which probably not will not be seen by many customers but only by consultant