---
id: video/TSLXzbeyE7Y
type: video
title: "What's new: Explore the new Microsoft Copilot Chat in Business Central (2026 release wave 2)"
summary: "Microsoft Copilot Chat built into Business Central (2026 release wave 2), shown in a 5-minute demo: sales tax setup, finding underperforming items, sales improvement suggestions, calendar-based meeting prep with a sales brief, and general directions help."
tier: official
language: en
tags:
  - copilot chat
  - sales tax setup
  - sales data analysis
  - customer insights
  - calendar integration
  - sales brief
  - underperforming items
  - recommendations engine
system: copilot
review:
  state: reviewed
  by: opus
  at: "2026-10-07T22:43:41.222Z"
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    title: "What's new: Explore the new Microsoft Copilot Chat in Business Central (2026 release wave 2)"
    date: "2026-10-01T13:03:20.000Z"
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    quote: Business Central has new Copilot chat, uh Microsoft Copilot built directly in Business Central.
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    title: "What's new: Explore the new Microsoft Copilot Chat in Business Central (2026 release wave 2)"
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    quote: Copilot pulls data from the internet and from various other sources and provides all the answers I need.
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    quote: We are looking for items that sold uh the least in the last 3 months.
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    commit: null
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    quote: Copilot provided me the answers true to my question. Specifically, probably the Rome guest chair uh and maybe Sydney swivel chair.
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    quote: Copilot gives me some recommendations to bundle those items together, maybe promote some underperforming uh color variants,
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    title: "What's new: Explore the new Microsoft Copilot Chat in Business Central (2026 release wave 2)"
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    commit: null
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    quote: Copilot is now accessing my uh calendar and finding a meeting with my customer.
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    title: "What's new: Explore the new Microsoft Copilot Chat in Business Central (2026 release wave 2)"
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    quote: Copilot prepared a sales brief with some additional sales figures and information I need for the meeting.
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video_id: TSLXzbeyE7Y
channel: yt-microsoft
source_name: Microsoft Dynamics 365 Business Central (YouTube)
url: https://www.youtube.com/watch?v=TSLXzbeyE7Y
published_at: "2026-10-01T13:03:20.000Z"
duration_s: 311
captions: full
audience:
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  - functional consultant
  - decision maker
  - administrator
chapters:
  - t: 0
    title: Introduction to Copilot Chat in Business Central
  - t: 29
    title: Sales tax setup scenario with Copilot
  - t: 105
    title: Analyzing sales data to find underperforming items
  - t: 154
    title: Copilot recommendations for improving sales
  - t: 191
    title: Preparing for customer meeting with calendar integration
  - t: 228
    title: Sales brief and customer information gathering
  - t: 284
    title: Using Copilot for directions and travel assistance
  - t: 297
    title: Closing remarks
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    text: Business Central has new Copilot chat, uh Microsoft Copilot built directly in Business Central.
    check: exact
  - t: 56
    text: Copilot pulls data from the internet and from various other sources and provides all the answers I need.
    check: exact
  - t: 117
    text: We are looking for items that sold uh the least in the last 3 months.
    check: exact
  - t: 130
    text: Copilot provided me the answers true to my question. Specifically, probably the Rome guest chair uh and maybe Sydney swivel chair.
    check: exact
  - t: 165
    text: Copilot gives me some recommendations to bundle those items together, maybe promote some underperforming uh color variants,
    check: exact
  - t: 205
    text: Copilot is now accessing my uh calendar and finding a meeting with my customer.
    check: exact
  - t: 239
    text: Copilot prepared a sales brief with some additional sales figures and information I need for the meeting.
    check: exact
---

# What's new: Explore the new Microsoft Copilot Chat in Business Central (2026 release wave 2)

> Microsoft Copilot Chat built into Business Central (2026 release wave 2), shown in a 5-minute demo: sales tax setup, finding underperforming items, sales improvement suggestions, calendar-based meeting prep with a sales brief, and general directions help.

[Watch on YouTube](https://www.youtube.com/watch?v=TSLXzbeyE7Y) · Microsoft Dynamics 365 Business Central (YouTube) · 2026-10-01 · 5:11 · tier official · reviewed (checked by Opus)

## Overview

The video introduces the new Microsoft Copilot Chat built directly into Business Central and walks through a set of scenarios in one session. Release status of the feature is not stated.

The demo covers setting up sales tax for a state such as Oregon using data pulled from the internet, and analyzing Business Central sales data for items that sold the least in the last 3 months. It then shows Copilot suggesting how to improve sales of those items. Next, Copilot reads the user's calendar, finds a customer meeting, and produces a sales brief. The video ends with Copilot giving directions, which goes beyond Business Central data.

## Key points

- Copilot Chat is built directly into Business Central and handles several business scenarios in one chat.
- Sales tax setup: Copilot pulls data from the internet and other sources to guide state-specific setup. For Oregon the setup differs because the sales tax rate is zero.
- Copilot suggests follow-up questions, such as working out the correct ZIP codes for California.
- Sales analysis: Copilot reasons over Business Central data to find the items that sold the least in the last 3 months. This can take a little longer.
- Suggestions for weak items include bundling them, promoting underperforming color variants, and cross-selling during existing sales.
- Meeting prep: Copilot accesses the user's calendar to find a customer meeting, then pulls Business Central data related to that customer.
- The generated sales brief includes sales figures, sales momentum, account risk, and recommended talking points.

## Chapters

- [0:00](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=0s) Introduction to Copilot Chat in Business Central
- [0:29](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=29s) Sales tax setup scenario with Copilot
- [1:45](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=105s) Analyzing sales data to find underperforming items
- [2:34](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=154s) Copilot recommendations for improving sales
- [3:11](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=191s) Preparing for customer meeting with calendar integration
- [3:48](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=228s) Sales brief and customer information gathering
- [4:44](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=284s) Using Copilot for directions and travel assistance
- [4:57](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=297s) Closing remarks

## Features

| Feature | Status | At |
|---|---|---|
| Microsoft Copilot Chat in Business Central | generally available (roadmap [Enable Microsoft Copilot chat experience](../features/573362.md)), demoed | [0:06](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=6s) |
| Sales tax configuration assistance | status not stated, demoed | [0:42](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=42s) |
| Sales data analysis with Copilot | status not stated, demoed | [1:57](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=117s) |
| Copilot recommendations for sales improvement | status not stated, demoed | [2:34](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=154s) |
| Calendar integration for meeting preparation | status not stated, demoed | [3:25](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=205s) |
| Sales brief generation | status not stated, demoed | [3:48](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=228s) |
| General knowledge and directions assistance | status not stated, demoed | [4:27](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=267s) |

A status with a roadmap link comes from the Microsoft 365 roadmap feature this part of the video covers (matched by Haiku; links Opus dropped are not used); other statuses need a status word in the video itself.

## Quotes

- [0:18](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=18s) "Business Central has new Copilot chat, uh Microsoft Copilot built directly in Business Central."
- [0:56](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=56s) "Copilot pulls data from the internet and from various other sources and provides all the answers I need."
- [1:57](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=117s) "We are looking for items that sold uh the least in the last 3 months."
- [2:10](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=130s) "Copilot provided me the answers true to my question. Specifically, probably the Rome guest chair uh and maybe Sydney swivel chair."
- [2:45](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=165s) "Copilot gives me some recommendations to bundle those items together, maybe promote some underperforming uh color variants,"
- [3:25](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=205s) "Copilot is now accessing my uh calendar and finding a meeting with my customer."
- [3:59](https://www.youtube.com/watch?v=TSLXzbeyE7Y&t=239s) "Copilot prepared a sales brief with some additional sales figures and information I need for the meeting."

Presenters (as heard): Unknown presenter.