Infinity Group Internal AI Transformation
Infinity Group's internal AI transformation as a Business Central partner: consolidating data, automating workflows such as supplier invoicing, and the advice it gives other partners. A 2-minute customer story, not a feature demo.
- Becoming an AI-first organization
- Data consolidation and frontier firm mindset
- Customer zero journey and organizational enablement
- Workflow automation and business growth metrics
- Business Central partnership and market transformation
- Cultural impact and people enablement
- Three pieces of advice for partners
- Identifying business challenges and data importance
- Taking people on the transformation journey
Overview
Infinity Group describes how it became an AI-first organization by going through the transformation itself first, as “customer zero”. The program touched every part of the organization. Departments became change agents and teams got capacity back.
The speaker says AI adoption required consolidating data from separate systems into one place. Workflows were automated, including supplier invoicing, so the team could focus on strategic work. The video closes with three pieces of advice for partners: understand business challenges and find bottlenecks, get data sorted out, and take people along on the journey. The speaker also says the company went from local IT provider to global Business Central partner of the year in three years.
Key points
- Infinity Group ran its own AI transformation first (the “customer zero” journey) before delivering AI to customers.
- Data from disparate systems was consolidated into one place to enable AI.
- Workflows were automated, including supplier invoicing, which freed the team for strategic initiatives.
- The speaker says this allowed 40% growth over the last year with the same headcount as 2 years ago.
- Partner advice 1: understand your business challenges, talk to your teams, find the bottlenecks.
- Partner advice 2: get your data sorted out; the speaker says its importance cannot be underestimated.
- Partner advice 3: take people with you on the transformation journey; they may feel threatened, so make them feel empowered.
Features
Every feature below: status not stated.
| Feature | At |
|---|---|
| Supplier invoicing automation | 0:43 |
| Data consolidation for AI | 0:13 |
| Customer zero journey | 0:31 |
Quotes
- 0:00 “I don’t believe that you could become an AI first organization talking about AI and delivering AI unless you’ve been through that journey and”
- 0:13 “to embrace AI we needed to consolidate all of that data into one place so that we could unlock all of the the value”
- 0:43 “we’ve automated a number of workflows including supplier invoicing. It’s enabled the team to focus on more important anonymization and strategic initiatives. That’s allowed”
- 0:43 “That’s allowed us to grow by 40% over the last year with the same head count that we had 2 years ago”
- 1:01 “We’ve gone from local IT provider to global business central partner of the year in the space of 3 years”
- 1:47 “Number one, understand your business challenges, talk to your teams, find the bottlenecks. Number two, get your data sorted out. Cannot underestimate how important”
- 1:59 “And number three, take your people on the journey. They may feel threatened, but you want to make them feel empowered.”