--- id: video/gvIGhtqADS0 type: video title: Conversational Chat using Copilot in Dynamics 365 Business Central ( 2024 release wave 1) summary: "Copilot conversational chat in Dynamics 365 Business Central (2024 release wave 1): users ask questions in natural language to find data and answers instead of navigating menus. The video covers follow-up questions, Copilot as a virtual assistant, and use for onboarding and learning." tier: official language: en tags: - conversational ai - natural language - virtual assistant - data discovery - user experience - employee training system: copilot review: state: reviewed by: opus at: "2026-10-07T23:14:19.256Z" flags: [] generated: at: "2026-10-13T00:32:41.360Z" pipeline: 0.2.0 prompts: extract-video: 1 summarize-video: 2 input_hash: 6a3dee49214d40d9d3a999f5b5341f0d022e4d9851053f1ffac45601589dca2d evidence: - kind: video url: https://www.youtube.com/watch?v=gvIGhtqADS0&t=18s title: Conversational Chat using Copilot in Dynamics 365 Business Central ( 2024 release wave 1) date: "2023-12-06T12:29:31.000Z" commit: null t: 18 quote: co-pilot is your everyday AI companion for work built on Microsoft's industry leading privacy and security - kind: video url: https://www.youtube.com/watch?v=gvIGhtqADS0&t=18s title: Conversational Chat using Copilot in Dynamics 365 Business Central ( 2024 release wave 1) date: "2023-12-06T12:29:31.000Z" commit: null t: 18 quote: Business Central users are empowered to interact with their data using their own words - kind: video url: https://www.youtube.com/watch?v=gvIGhtqADS0&t=51s title: Conversational Chat using Copilot in Dynamics 365 Business Central ( 2024 release wave 1) date: "2023-12-06T12:29:31.000Z" commit: null t: 51 quote: co-pilot X as a virtual assistant helping you track down the right information at the right time all using natural language - kind: video url: https://www.youtube.com/watch?v=gvIGhtqADS0&t=62s title: Conversational Chat using Copilot in Dynamics 365 Business Central ( 2024 release wave 1) date: "2023-12-06T12:29:31.000Z" commit: null t: 62 quote: new users can get up to speed quickly and longtime employees can learn new skills - kind: video url: https://www.youtube.com/watch?v=gvIGhtqADS0&t=82s title: Conversational Chat using Copilot in Dynamics 365 Business Central ( 2024 release wave 1) date: "2023-12-06T12:29:31.000Z" commit: null t: 82 quote: co-pilot helps you reclaim time so you can work work smarter adapt faster and perform better links: learn: [] objects: [] features: [] topics: [] localizations: [] videos: [] posts: [] guidelines: [] video_id: gvIGhtqADS0 channel: yt-microsoft source_name: Microsoft Dynamics 365 Business Central (YouTube) url: https://www.youtube.com/watch?v=gvIGhtqADS0 published_at: "2023-12-06T12:29:31.000Z" duration_s: 105 captions: full audience: - end user - decision maker - functional consultant chapters: - t: 0 title: Introduction to Copilot as AI Companion - t: 18 title: Natural Language Data Interaction - t: 38 title: Follow-up Questions and Refinement - t: 51 title: Virtual Assistant for Complex Searches - t: 62 title: Learning and Skill Development - t: 82 title: Benefits and Future Readiness features: - name: Copilot Conversational Chat status: unclear t: 2 verified: false status_source: video - name: Follow-up Questions and Clarification status: unclear t: 38 verified: false status_source: video - name: Virtual Assistant for Complex Queries status: unclear t: 51 verified: false status_source: video - name: Learning and Onboarding Support status: unclear t: 62 verified: false status_source: video objects_mentioned: [] quotes: - t: 18 text: co-pilot is your everyday AI companion for work built on Microsoft's industry leading privacy and security check: exact - t: 18 text: Business Central users are empowered to interact with their data using their own words check: exact - t: 51 text: co-pilot X as a virtual assistant helping you track down the right information at the right time all using natural language check: exact - t: 62 text: new users can get up to speed quickly and longtime employees can learn new skills check: exact - t: 82 text: co-pilot helps you reclaim time so you can work work smarter adapt faster and perform better check: exact --- # Conversational Chat using Copilot in Dynamics 365 Business Central ( 2024 release wave 1) > Copilot conversational chat in Dynamics 365 Business Central (2024 release wave 1): users ask questions in natural language to find data and answers instead of navigating menus. The video covers follow-up questions, Copilot as a virtual assistant, and use for onboarding and learning. [Watch on YouTube](https://www.youtube.com/watch?v=gvIGhtqADS0) · Microsoft Dynamics 365 Business Central (YouTube) · 2023-12-06 · 1:45 · tier official · reviewed (checked by Opus) ## Overview A short 2-minute overview, published 2023-12-06, of conversational chat with Copilot in Business Central as part of 2024 release wave 1. It presents Copilot as an AI companion that lets users work with their data in their own words rather than finding records through menu navigation. The video describes refining a search with follow-up questions when the first results do not match what the user wanted. It also describes Copilot as a virtual assistant for questions about how, when or why to do things, and as a way for new users to get up to speed and for longtime employees to learn new skills. ## Key points - Copilot chat lets Business Central users interact with their data in natural language instead of navigating menus to locate records. - If initial results do not match expectations, users can ask follow-up questions to clarify and refine the search. - Copilot works as a virtual assistant for questions on how, when or why to do things. - It is positioned for onboarding: new users get up to speed and longtime employees can learn new skills. - The video is tied to the 2024 release wave 1 and describes Copilot as built on Microsoft's privacy and security. - No specific objects, setup steps or feature status are given in the video. ## Chapters - [0:00](https://www.youtube.com/watch?v=gvIGhtqADS0&t=0s) Introduction to Copilot as AI Companion - [0:18](https://www.youtube.com/watch?v=gvIGhtqADS0&t=18s) Natural Language Data Interaction - [0:38](https://www.youtube.com/watch?v=gvIGhtqADS0&t=38s) Follow-up Questions and Refinement - [0:51](https://www.youtube.com/watch?v=gvIGhtqADS0&t=51s) Virtual Assistant for Complex Searches - [1:02](https://www.youtube.com/watch?v=gvIGhtqADS0&t=62s) Learning and Skill Development - [1:22](https://www.youtube.com/watch?v=gvIGhtqADS0&t=82s) Benefits and Future Readiness ## Features Every feature below: status not stated. | Feature | At | |---|---| | Copilot Conversational Chat | [0:02](https://www.youtube.com/watch?v=gvIGhtqADS0&t=2s) | | Follow-up Questions and Clarification | [0:38](https://www.youtube.com/watch?v=gvIGhtqADS0&t=38s) | | Virtual Assistant for Complex Queries | [0:51](https://www.youtube.com/watch?v=gvIGhtqADS0&t=51s) | | Learning and Onboarding Support | [1:02](https://www.youtube.com/watch?v=gvIGhtqADS0&t=62s) | ## Quotes - [0:18](https://www.youtube.com/watch?v=gvIGhtqADS0&t=18s) "co-pilot is your everyday AI companion for work built on Microsoft's industry leading privacy and security" - [0:18](https://www.youtube.com/watch?v=gvIGhtqADS0&t=18s) "Business Central users are empowered to interact with their data using their own words" - [0:51](https://www.youtube.com/watch?v=gvIGhtqADS0&t=51s) "co-pilot X as a virtual assistant helping you track down the right information at the right time all using natural language" - [1:02](https://www.youtube.com/watch?v=gvIGhtqADS0&t=62s) "new users can get up to speed quickly and longtime employees can learn new skills" - [1:22](https://www.youtube.com/watch?v=gvIGhtqADS0&t=82s) "co-pilot helps you reclaim time so you can work work smarter adapt faster and perform better"