--- id: video/j6gadQyB4gM type: video title: "What's Cooking in Business Central: Custom Email Signatures in the Sales Order Agent" summary: "Custom email signatures in the Business Central Sales Order Agent: how to enable the option in the agent setup, what content a signature can hold, and how the system validates it on save. The signature is appended to the agent's first reply." tier: official language: en tags: - sales order agent - custom signatures - email signatures - agent configuration - signature validation system: copilot review: state: reviewed by: opus at: "2026-10-07T22:55:21.472Z" flags: [] generated: at: "2026-10-07T22:55:21.511Z" pipeline: 0.2.0 prompts: extract-video: 1 summarize-video: 2 input_hash: a95c6f2ce1cb354ba5d396ec8f08ae5f31db5f4a93350fcda43a965d9ed36852 evidence: - kind: video url: https://www.youtube.com/watch?v=j6gadQyB4gM&t=5s title: "What's Cooking in Business Central: Custom Email Signatures in the Sales Order Agent" date: "2025-09-15T14:01:17.000Z" commit: null t: 5 quote: The ability to define a custom signature that will be automatically included in all generated messages. - kind: video url: https://www.youtube.com/watch?v=j6gadQyB4gM&t=20s title: "What's Cooking in Business Central: Custom Email Signatures in the Sales Order Agent" date: "2025-09-15T14:01:17.000Z" commit: null t: 20 quote: navigate to the agent section, select your agent, and click on setup. Then move to the final panel and enable the option label. - kind: video url: https://www.youtube.com/watch?v=j6gadQyB4gM&t=31s title: "What's Cooking in Business Central: Custom Email Signatures in the Sales Order Agent" date: "2025-09-15T14:01:17.000Z" commit: null t: 31 quote: This can include text, images, hyperlinks, or any other elements you typically use in your professional email signature. - kind: video url: https://www.youtube.com/watch?v=j6gadQyB4gM&t=31s title: "What's Cooking in Business Central: Custom Email Signatures in the Sales Order Agent" date: "2025-09-15T14:01:17.000Z" commit: null t: 31 quote: Next, click on edit signature. A popup window will appear where you can enter your desired signature. - kind: video url: https://www.youtube.com/watch?v=j6gadQyB4gM&t=44s title: "What's Cooking in Business Central: Custom Email Signatures in the Sales Order Agent" date: "2025-09-15T14:01:17.000Z" commit: null t: 44 quote: the system will automatically validate the content to ensure nothing harmful or inappropriate has been included - kind: video url: https://www.youtube.com/watch?v=j6gadQyB4gM&t=62s title: "What's Cooking in Business Central: Custom Email Signatures in the Sales Order Agent" date: "2025-09-15T14:01:17.000Z" commit: null t: 62 quote: whenever the agent responds to customer input, it will behave as usual, but now with your custom signature appended to the first reply links: learn: [] objects: [] features: [] topics: [] localizations: [] videos: [] posts: [] guidelines: [] video_id: j6gadQyB4gM channel: yt-microsoft source_name: Microsoft Dynamics 365 Business Central (YouTube) url: https://www.youtube.com/watch?v=j6gadQyB4gM published_at: "2025-09-15T14:01:17.000Z" duration_s: 78 captions: full audience: - administrator - functional consultant - end user chapters: - t: 0 title: Overview of Custom Signature Feature - t: 20 title: Enabling and Accessing Signature Setup - t: 31 title: Configuring Signature Content - t: 44 title: Validation and Implementation features: - name: Custom Email Signatures in Sales Order Agent status: unclear t: 5 verified: false status_source: video - name: Signature Content Validation status: unclear t: 44 verified: false status_source: video objects_mentioned: [] quotes: - t: 5 text: The ability to define a custom signature that will be automatically included in all generated messages. check: exact - t: 20 text: navigate to the agent section, select your agent, and click on setup. Then move to the final panel and enable the option label. check: exact - t: 31 text: This can include text, images, hyperlinks, or any other elements you typically use in your professional email signature. check: exact - t: 31 text: Next, click on edit signature. A popup window will appear where you can enter your desired signature. check: exact - t: 44 text: the system will automatically validate the content to ensure nothing harmful or inappropriate has been included check: exact - t: 62 text: whenever the agent responds to customer input, it will behave as usual, but now with your custom signature appended to the first reply check: exact --- # What's Cooking in Business Central: Custom Email Signatures in the Sales Order Agent > Custom email signatures in the Business Central Sales Order Agent: how to enable the option in the agent setup, what content a signature can hold, and how the system validates it on save. The signature is appended to the agent's first reply. [Watch on YouTube](https://www.youtube.com/watch?v=j6gadQyB4gM) · Microsoft Dynamics 365 Business Central (YouTube) · 2025-09-15 · 1:18 · tier official · reviewed (checked by Opus) ## Overview This short video from September 2025 shows how to define a custom signature that the sales order agent includes in the messages it generates. The signature can belong to a specific sales consultant or be a generic company signature. The video walks through finding the setting in the agent configuration, entering the signature content, and saving it. On save, the system validates the content to catch anything harmful or inappropriate. Once set, the agent behaves as usual when replying to customers, with the signature appended to its first reply. ## Key points - To set it up, go to the agent section, select the agent, click Setup, move to the final panel and enable the option labeled 'Include a signature in the first reply'. - Click Edit signature to open a popup window where you enter the signature. - The signature can be specific to a sales consultant or a generic company signature. - Content can include text, images, hyperlinks, or other elements used in a professional email signature. - When you click OK, the system validates the content for harmful or inappropriate material and prevents saving if issues are detected. - The video describes the signature as included in generated messages and appended to the agent's first reply to customer input. - Apart from the added signature, the agent behaves as usual. ## Chapters - [0:00](https://www.youtube.com/watch?v=j6gadQyB4gM&t=0s) Overview of Custom Signature Feature - [0:20](https://www.youtube.com/watch?v=j6gadQyB4gM&t=20s) Enabling and Accessing Signature Setup - [0:31](https://www.youtube.com/watch?v=j6gadQyB4gM&t=31s) Configuring Signature Content - [0:44](https://www.youtube.com/watch?v=j6gadQyB4gM&t=44s) Validation and Implementation ## Features | Feature | Status | At | |---|---|---| | Custom Email Signatures in Sales Order Agent | status not stated, demoed | [0:05](https://www.youtube.com/watch?v=j6gadQyB4gM&t=5s) | | Signature Content Validation | status not stated | [0:44](https://www.youtube.com/watch?v=j6gadQyB4gM&t=44s) | ## Quotes - [0:05](https://www.youtube.com/watch?v=j6gadQyB4gM&t=5s) "The ability to define a custom signature that will be automatically included in all generated messages." - [0:20](https://www.youtube.com/watch?v=j6gadQyB4gM&t=20s) "navigate to the agent section, select your agent, and click on setup. Then move to the final panel and enable the option label." - [0:31](https://www.youtube.com/watch?v=j6gadQyB4gM&t=31s) "This can include text, images, hyperlinks, or any other elements you typically use in your professional email signature." - [0:31](https://www.youtube.com/watch?v=j6gadQyB4gM&t=31s) "Next, click on edit signature. A popup window will appear where you can enter your desired signature." - [0:44](https://www.youtube.com/watch?v=j6gadQyB4gM&t=44s) "the system will automatically validate the content to ensure nothing harmful or inappropriate has been included" - [1:02](https://www.youtube.com/watch?v=j6gadQyB4gM&t=62s) "whenever the agent responds to customer input, it will behave as usual, but now with your custom signature appended to the first reply"