---
id: video/kwGEoxN46hk
type: video
title: "Getting Started With Agents: Run Multiple Sales Order Agents in Parallel (2026 release wave 1)"
summary: "Shows how to run several Sales Order Agents in parallel in Business Central (2026 release wave 1). It sets up a second agent that monitors the current user's inbox and has its own settings: a dedicated folder, review options, quotes or orders, and a custom signature. The demo also shows new options for emails from unknown senders: use a different existing contact or update an existing customer's email address."
tier: official
language: en
tags:
  - sales order agent
  - parallel agents
  - email monitoring
  - shared inbox
  - contact management
  - agent configuration
  - multiple instances
system: copilot
review:
  state: reviewed
  by: opus
  at: "2026-10-07T22:47:09.144Z"
  flags: []
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    title: "Getting Started With Agents: Run Multiple Sales Order Agents in Parallel (2026 release wave 1)"
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    commit: null
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    quote: With this release, you can actually have several sales order agents running in parallel and you have access to both of them.
  - kind: video
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    title: "Getting Started With Agents: Run Multiple Sales Order Agents in Parallel (2026 release wave 1)"
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    quote: reminder that is very good idea to select a dedicated folder uh to make sure that uh sales order the agent is not picking
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    quote: With this version, we have options. We can actually decide to use a different existing contact, maybe once, which can be useful if we
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    commit: null
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    quote: Or if we know that customer got a new email address, but this customer already exist in Business Central, we can actually update the
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    title: "Getting Started With Agents: Run Multiple Sales Order Agents in Parallel (2026 release wave 1)"
    date: "2026-07-10T14:00:30.000Z"
    commit: null
    t: 196
    quote: So now I can actually add even more sales order agents if I have multiple shared inbox or maybe I need to monitor something
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video_id: kwGEoxN46hk
channel: yt-microsoft
source_name: Microsoft Dynamics 365 Business Central (YouTube)
url: https://www.youtube.com/watch?v=kwGEoxN46hk
published_at: "2026-07-10T14:00:30.000Z"
duration_s: 217
captions: full
audience:
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    title: "Introduction: Single Agent Limitations"
  - t: 23
    title: Activating Multiple Agents in Parallel
  - t: 57
    title: Agent Configuration and Customization
  - t: 95
    title: Activating the Second Agent
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    title: Processing Messages and Handling Unknown Contacts
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    title: Managing Multiple Agents in Parallel
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    text: With this release, you can actually have several sales order agents running in parallel and you have access to both of them.
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    text: reminder that is very good idea to select a dedicated folder uh to make sure that uh sales order the agent is not picking
    check: exact
  - t: 141
    text: With this version, we have options. We can actually decide to use a different existing contact, maybe once, which can be useful if we
    check: exact
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    text: Or if we know that customer got a new email address, but this customer already exist in Business Central, we can actually update the
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    text: So now I can actually add even more sales order agents if I have multiple shared inbox or maybe I need to monitor something
    check: exact
---

# Getting Started With Agents: Run Multiple Sales Order Agents in Parallel (2026 release wave 1)

> Shows how to run several Sales Order Agents in parallel in Business Central (2026 release wave 1). It sets up a second agent that monitors the current user's inbox and has its own settings: a dedicated folder, review options, quotes or orders, and a custom signature. The demo also shows new options for emails from unknown senders: use a different existing contact or update an existing customer's email address.

[Watch on YouTube](https://www.youtube.com/watch?v=kwGEoxN46hk) · Microsoft Dynamics 365 Business Central (YouTube) · 2026-07-10 · 3:37 · tier official · reviewed (checked by Opus)

## Overview

The video shows that, with this release, more than one Sales Order Agent can be active at the same time. This addresses the limit of a single agent, for example when there are several shared inboxes or other mailboxes to monitor.

It walks through activating a second agent, giving it a dedicated email folder, setting message review, quote or order behavior and a custom signature, and processing a message from an unknown contact. It ends by showing how to switch between agents and view the statistics of each one.

## Key points

- Several Sales Order Agents can run in parallel, for example one monitoring a shared inbox and another monitoring the current user's inbox.
- When activating another agent, a display name is proposed (Sales Order Agent 2) and can be changed.
- Selecting a dedicated folder is recommended so the agent does not pick up every email that lands in your inbox.
- Each agent can be customized: whether to review incoming messages, whether to send quotes or orders, whether to review created documents before the agent drafts a reply, and a custom signature.
- Previously, emails from unknown senders led to creating a contact on the fly. Now you can also use a different existing contact (useful for portal, no-reply or shared-inbox emails) or update an existing customer's email address.
- The demo shows both agents running in parallel with different statistics, and you can navigate and switch between them.
- More agents can be added for multiple shared inboxes or to monitor colleagues' mail while they are on vacation.

## Chapters

- [0:00](https://www.youtube.com/watch?v=kwGEoxN46hk&t=0s) Introduction: Single Agent Limitations
- [0:23](https://www.youtube.com/watch?v=kwGEoxN46hk&t=23s) Activating Multiple Agents in Parallel
- [0:57](https://www.youtube.com/watch?v=kwGEoxN46hk&t=57s) Agent Configuration and Customization
- [1:35](https://www.youtube.com/watch?v=kwGEoxN46hk&t=95s) Activating the Second Agent
- [1:56](https://www.youtube.com/watch?v=kwGEoxN46hk&t=116s) Processing Messages and Handling Unknown Contacts
- [2:53](https://www.youtube.com/watch?v=kwGEoxN46hk&t=173s) Managing Multiple Agents in Parallel

## Features

Every feature below: status not stated, demoed.

| Feature | At |
|---|---|
| Multiple Sales Order Agents in Parallel | [0:23](https://www.youtube.com/watch?v=kwGEoxN46hk&t=23s) |
| Dedicated Folder Configuration for Agents | [0:57](https://www.youtube.com/watch?v=kwGEoxN46hk&t=57s) |
| Agent Message Review Settings | [1:11](https://www.youtube.com/watch?v=kwGEoxN46hk&t=71s) |
| Custom Agent Signature | [1:35](https://www.youtube.com/watch?v=kwGEoxN46hk&t=95s) |
| Contact Matching Options for Unknown Senders | [2:21](https://www.youtube.com/watch?v=kwGEoxN46hk&t=141s) |
| Agent Statistics and Navigation | [3:05](https://www.youtube.com/watch?v=kwGEoxN46hk&t=185s) |

## Quotes

- [0:23](https://www.youtube.com/watch?v=kwGEoxN46hk&t=23s) "With this release, you can actually have several sales order agents running in parallel and you have access to both of them."
- [0:57](https://www.youtube.com/watch?v=kwGEoxN46hk&t=57s) "reminder that is very good idea to select a dedicated folder uh to make sure that uh sales order the agent is not picking"
- [2:21](https://www.youtube.com/watch?v=kwGEoxN46hk&t=141s) "With this version, we have options. We can actually decide to use a different existing contact, maybe once, which can be useful if we"
- [2:41](https://www.youtube.com/watch?v=kwGEoxN46hk&t=161s) "Or if we know that customer got a new email address, but this customer already exist in Business Central, we can actually update the"
- [3:16](https://www.youtube.com/watch?v=kwGEoxN46hk&t=196s) "So now I can actually add even more sales order agents if I have multiple shared inbox or maybe I need to monitor something"