--- id: video/ygtO_oUPil4 type: video title: Copilot Managing Complaints by Trimit summary: "Trimit demo of a Copilot feature for Business Central complaint handling: the user uploads a customer email, Copilot reads the text, finds the keywords and key elements, and shows them so the user can create a complaint order. The feature is pitched as a way to speed up complaint handling and save time." tier: official language: en tags: - copilot - complaint management - email processing - keyword extraction - complaint order - process automation - customer service system: copilot review: state: reviewed by: opus at: "2026-10-07T22:56:05.514Z" flags: [] generated: at: "2026-10-07T22:56:05.552Z" pipeline: 0.2.0 prompts: extract-video: 1 summarize-video: 2 input_hash: 76d02ea7152554509562f438ef6627684c79952aea13a40fb0b8083b734ab9bd evidence: - kind: video url: https://www.youtube.com/watch?v=ygtO_oUPil4&t=2s title: Copilot Managing Complaints by Trimit date: "2025-08-04T15:18:43.000Z" commit: null t: 2 quote: copilot will look through this email and find keywords that it can then use to create a complaint in the system. - kind: video url: https://www.youtube.com/watch?v=ygtO_oUPil4&t=28s title: Copilot Managing Complaints by Trimit date: "2025-08-04T15:18:43.000Z" commit: null t: 28 quote: Two of these items were ordered and there was some paint peeling off and another one got damaged during shipment. - kind: video url: https://www.youtube.com/watch?v=ygtO_oUPil4&t=41s title: Copilot Managing Complaints by Trimit date: "2025-08-04T15:18:43.000Z" commit: null t: 41 quote: When I press generate, Copilot is going to find all the key elements in this mail and present them to us so we can - kind: video url: https://www.youtube.com/watch?v=ygtO_oUPil4&t=57s title: Copilot Managing Complaints by Trimit date: "2025-08-04T15:18:43.000Z" commit: null t: 57 quote: This is an area that our customers usually want to spend the least amount of time on. links: learn: [] objects: [] features: [] topics: [] localizations: [] videos: [] posts: [] guidelines: [] video_id: ygtO_oUPil4 channel: yt-microsoft source_name: Microsoft Dynamics 365 Business Central (YouTube) url: https://www.youtube.com/watch?v=ygtO_oUPil4 published_at: "2025-08-04T15:18:43.000Z" duration_s: 65 captions: full audience: - functional consultant - decision maker - end user chapters: - t: 0 title: Introduction to Copilot Complaint Management - t: 15 title: Email Upload and Processing - t: 28 title: Complaint Order Generation - t: 41 title: Benefits and Time Savings features: - name: Copilot Complaint Management status: unclear t: 2 verified: false status_source: video objects_mentioned: [] quotes: - t: 2 text: copilot will look through this email and find keywords that it can then use to create a complaint in the system. check: exact - t: 28 text: Two of these items were ordered and there was some paint peeling off and another one got damaged during shipment. check: exact - t: 41 text: When I press generate, Copilot is going to find all the key elements in this mail and present them to us so we can check: exact - t: 57 text: This is an area that our customers usually want to spend the least amount of time on. check: exact --- # Copilot Managing Complaints by Trimit > Trimit demo of a Copilot feature for Business Central complaint handling: the user uploads a customer email, Copilot reads the text, finds the keywords and key elements, and shows them so the user can create a complaint order. The feature is pitched as a way to speed up complaint handling and save time. [Watch on YouTube](https://www.youtube.com/watch?v=ygtO_oUPil4) · Microsoft Dynamics 365 Business Central (YouTube) · 2025-08-04 · 1:05 · tier official · reviewed (checked by Opus) ## Overview Trimit presents a new Business Central feature for handling customer complaints. A user uploads a customer email into the system, and Copilot reads the text and picks out the key elements and keywords. In the demo, the example email describes two ordered items, one with paint peeling off and another damaged during shipment. After the user presses generate, Copilot presents the extracted elements and creates a complaint order. The presenter says complaint handling is an area where customers usually want to spend the least time. ## Key points - Users upload a customer email into Business Central, which loads the full email text into the Copilot prompt. - Copilot looks through the email and finds keywords and key elements. - Pressing generate shows the extracted elements so the user can create a complaint order. - The demo email referenced an order number and reported paint peeling on two items and another item damaged during shipment. - The feature is pitched as streamlining complaint creation and saving time on an area customers want to spend little time on. ## Chapters - [0:00](https://www.youtube.com/watch?v=ygtO_oUPil4&t=0s) Introduction to Copilot Complaint Management - [0:15](https://www.youtube.com/watch?v=ygtO_oUPil4&t=15s) Email Upload and Processing - [0:28](https://www.youtube.com/watch?v=ygtO_oUPil4&t=28s) Complaint Order Generation - [0:41](https://www.youtube.com/watch?v=ygtO_oUPil4&t=41s) Benefits and Time Savings ## Features | Feature | Status | At | |---|---|---| | Copilot Complaint Management | status not stated, demoed | [0:02](https://www.youtube.com/watch?v=ygtO_oUPil4&t=2s) | ## Quotes - [0:02](https://www.youtube.com/watch?v=ygtO_oUPil4&t=2s) "copilot will look through this email and find keywords that it can then use to create a complaint in the system." - [0:28](https://www.youtube.com/watch?v=ygtO_oUPil4&t=28s) "Two of these items were ordered and there was some paint peeling off and another one got damaged during shipment." - [0:41](https://www.youtube.com/watch?v=ygtO_oUPil4&t=41s) "When I press generate, Copilot is going to find all the key elements in this mail and present them to us so we can" - [0:57](https://www.youtube.com/watch?v=ygtO_oUPil4&t=57s) "This is an area that our customers usually want to spend the least amount of time on." Presenters (as heard): Trimit.