Carglass Sweden
Carglass Sweden customer story (with partner Cosmo): moving from an on-premises ERP to cloud Business Central across more than a hundred repair branches. Covers booking workflow changes (next available slot at the closest branch, automatic technician reservation, instant overview), a faster booking site and booking board, real-time data, and a positive effect on customer satisfaction.
- Carglass company background and business context
- Migration drivers - scalability and cloud adoption
- Business challenges with coordination and bookings
- Business Central improvements to booking workflows
- Platform consolidation within Microsoft ecosystem
- Data migration and integration as key success factors
- Results - performance gains and customer satisfaction impact
Overview
Carglass Sweden operates over a hundred repair shops, called branches, across Sweden. The company moved from an on-premises ERP to cloud-based Business Central because it needed scalability, data access and collaboration that could keep up with its ambitions.
The video describes how booking and branch coordination changed. Customers are offered the next available time slot at the closest branch, a technician is reserved automatically, and booking information appears at once in a shared overview. The speaker reports that the booking site and booking board run faster with real-time data, and says that connecting data and making it smart, not just migrating it, is the real game changer.
Key points
- Carglass Sweden has over a hundred repair shops (branches) in Sweden.
- Drivers for moving to cloud Business Central were scalability, data access and collaboration.
- Before Business Central, coordinating bookings was a struggle.
- Customers are shown the next available time slot at the closest branch, and a technician is reserved automatically when the booking is placed.
- Booking information is instantly available in a scheduler overview, described as a huge improvement over the previous way of working.
- Microsoft was chosen because Carglass already used Dynamics for several years and Microsoft 365 across the organization.
- Partner Cosmo says migrating data from on-prem to cloud is only one part; connecting data and making it smart is the actual game changer.
Features
Every feature below: status not stated.
| Feature | At |
|---|---|
| Automated technician scheduling with booking system | 0:40 |
| Real-time booking visibility across branches | 0:40 |
| Cloud-based Business Central ERP | 0:15 |
| Enhanced booking system performance | 1:22 |
Quotes
- 0:15 “We needed a system that could keep up with our ambitions in terms of scalability, data access and collaboration.”
- 0:29 “We have over a hundred of repair shops across Sweden or branches as we like to call them.”
- 0:40 “customers have suggested the next available time slot for the closest branch and a technician is automatically reserved when the booking is placed”
- 0:53 “The information is then instantly available in the dimeuler overview and this is a huge improvement compared to the previous way of working.”
- 0:53 “Choosing Microsoft felt like a natural step since we use Dynamics now for several years”
- 1:22 “Connecting data and making it smart, it’s the actual game changer.”
- 1:35 “The booking site and the booking board runs much faster and we get access to data in real time.”
- 1:35 “And what really stood out is the positive impact it had on customer satisfaction.”
Presenters (as heard): Carl (Carglass representative), Cosmo representative.