Page 5902 "Service Order Subform"

Base Application · Microsoft.Service.Document · captioned “Lines” · BC23-30 · source at ea08af5e · facts from BC29

Properties

Property	Value
Caption	Lines
SourceTable	Service Item Line
PageType	ListPart

Fields on this page

Layout controls in source order, grouped by the container they sit in. Shows: the table field a control is bound to (or its expression as written); ToolTip: the control’s own, else the bound field’s (marked).

Group	Control	Shows	ToolTip
Control1	Line No.	Line No.	Specifies the number of the line. from the table field
	ServiceItemNo	Service Item No.	Specifies the service item number registered in the Service Item table. from the table field
	Item No.	Item No.	Specifies the item number linked to this service item. from the table field
	Service Item Group Code	Service Item Group Code	Specifies the code of the service item group for this item. from the table field
	Ship-to Code	Ship-to Code	Specifies a code for an alternate shipment address if you want to ship to another address than the one that has been entered automatically. This field is also used in case of drop shipment. from the table field
	Variant Code	Variant Code	Specifies the variant of the item on the line. from the table field
	Serial No.	Serial No.	Specifies the serial number of this item. from the table field
	Description	Description	Specifies a description of this service item. from the table field
	Description 2	Description 2	Specifies an additional description of this item. from the table field
	Repair Status Code	Repair Status Code	Specifies the repair status of this service item. from the table field
	Service Shelf No.	Service Shelf No.	Specifies the number of the service shelf this item is stored on. from the table field
	Warranty	Warranty	Specifies that warranty on either parts or labor exists for this item. from the table field
	Warranty Starting Date (Parts)	Warranty Starting Date (Parts)	Specifies the starting date of the spare parts warranty for this item.
	Warranty Ending Date (Parts)	Warranty Ending Date (Parts)	Specifies the ending date of the spare parts warranty for this item.
	Warranty % (Parts)	Warranty % (Parts)	Specifies the percentage of spare parts costs covered by the warranty for this item.
	Warranty % (Labor)	Warranty % (Labor)	Specifies the percentage of labor costs covered by the warranty for this item.
	Warranty Starting Date (Labor)	Warranty Starting Date (Labor)	Specifies the starting date of the labor warranty for this item.
	Warranty Ending Date (Labor)	Warranty Ending Date (Labor)	Specifies the ending date of the labor warranty for this item.
	Contract No.	Contract No.	Specifies the number of the service contract associated with the item or service on the line. from the table field
	Fault Reason Code	Fault Reason Code	Specifies the fault reason code for the item. from the table field
	Service Price Group Code	Service Price Group Code	Specifies the code of the service price group associated with the item. from the table field
	Adjustment Type	Adjustment Type	Specifies the adjustment type for the line. from the table field
	Base Amount to Adjust	Base Amount to Adjust	Specifies the amount that the service line, linked to this service item line, will be adjusted to. from the table field
	Fault Area Code	Fault Area Code	Specifies the fault area code for this item. from the table field
	Symptom Code	Symptom Code	Specifies the symptom code for this item. from the table field
	Fault Code	Fault Code	Specifies the fault code for this item. from the table field
	Resolution Code	Resolution Code	Specifies the resolution code for this item. from the table field
	Priority	Priority	Specifies the service priority for this item. from the table field
	Response Time (Hours)	Response Time (Hours)	Specifies the estimated hours from order creation, to the time when the repair status of the item line changes from Initial, to In Process.
	Response Date	Response Date	Specifies the estimated date when service should start on this service item line. from the table field
	Response Time	Response Time	Specifies the estimated time when service should start on this service item. from the table field
	Loaner No.	Loaner No.	Specifies the number of the loaner that has been lent to the customer in the service order to replace this item. from the table field
	Vendor No.	Vendor No.	Specifies the number of the vendor of this item. from the table field
	Vendor Item No.	Vendor Item No.	Specifies the number that the vendor uses for this item. from the table field
	Starting Date	Starting Date	Specifies the date when service on this item began and when the repair status changed to In process. from the table field
	Starting Time	Starting Time	Specifies the time when service on this item began and when the repair status changed to In process. from the table field
	Finishing Date	Finishing Date	Specifies the finishing date of the service and when the repair status of this item changes to Finished. from the table field
	Finishing Time	Finishing Time	Specifies the finishing time of the service and when the repair status of this item changes to Finished. from the table field
	No. of Previous Services	No. of Previous Services	Specifies the number of services performed on service items with the same item and serial number as this service item. from the table field

Actions

Group	Action	ToolTip
Line	Resource Allocations	View or allocate resources, such as technicians or resource groups to service items. The allocation can be made by resource number or resource group number, allocation date and allocated hours. You can also reallocate and cancel allocations. You can only have one active allocation per service item.
	Service Item Worksheet	View or edit information about service items, such as repair status, fault comments and codes, and cost. In this window, you can update information on the items such as repair status and fault and resolution codes. You can also enter new service lines for resource hours, for the use of spare parts a…
	Troubleshooting	View or edit information about technical problems with a service item.
	Fault/Resol. Codes Relationships	View or edit the relationships between fault codes, including the fault, fault area, and symptom codes, as well as resolution codes and service item groups. It displays the existing combinations of these codes for the service item group of the service item from which you accessed the window and the …
	Dimensions	View or edit dimensions, such as area, project, or department, that you can assign to sales and purchase documents to distribute costs and analyze transaction history.
Comments	Faults	View or edit the different fault codes that you can assign to service items. You can use fault codes to identify the different service item faults or the actions taken on service items for each combination of fault area and symptom codes.
	Resolutions	View or edit the different resolution codes that you can assign to service items. You can use resolution codes to identify methods used to solve typical service problems.
	Internal	View or reregister internal comments for the service item. Internal comments are for internal use only and are not printed on reports.
	Accessories	View or register comments for the accessories to the service item.
	Lent Loaners	View the loaners that have been lend out temporarily to replace the service item.
Line	Service Item Log	View a list of the service item changes that have been logged, for example, when the warranty has changed or a component has been added. This window displays the field that was changed, the old value and the new value, and the date and time that the field was changed.
Functions	Adjust Service Price	Adjust existing service prices according to changed costs, spare parts, and resource hours. Note that prices are not adjusted for service items that belong to service contracts, service items with a warranty, items service on lines that are partially or fully invoiced. When you run the service price…
	Receive Loaner	Record that the loaner is received at your company.
	Create Service Item	Create a new service item card for the item on the document.
	Get Std. Service Codes	Insert service order lines that you have set up for recurring services.
Order	Service Lines	View or edit the related service lines.

Procedures

RegisterServInvLines()
AllocateResource()
CreateServiceItem()

Plus 7 local procedures.

Triggers

OnAfterGetCurrRecord, OnAfterGetRecord, OnNewRecord, OnOpenPage

Relations

source table Table 5901 “Service Item Line”

Extended by

Calls

From the extracted call graph of BC29 (graphify-al on the snapshot checkout): calls whose target is known from a declared type or an Object::"Name" argument. Interface dispatch and calls through events are not counted, so the list is not complete.

Codeunit 5901 “ServLoanerManagement” (1 call: ReceiveLoaner → ReceiveLoaner)
Codeunit 5920 “ServItemManagement” (1 call: CreateServiceItem → CreateServItemOnServItemLine)
Codeunit 6080 “Service Price Management” (1 call: CreatePriceAdjmt → ShowPriceAdjustment)
Page 5906 “Service Item Worksheet” (1 call: ShowServOrderWorksheet → (object))
Page 5989 “Service Item Log” (1 call: ShowServItemLog → (object))

Documented on Microsoft Learn

Sustainability value chain in Service Management

Source: AL metadata extracted from the code (names, ids, signatures, properties); no code bodies (D10).

Ask your agent

Procedure bodies are not stored here (D10). The call sections above are our own, per object, from the BC29 call graph. For a procedure body or the calls of one procedure, ask bc-code-atlas (external, by Stefan Maron, MIT; default corpus w1-28), which the bc-observatory plugin connects: bcatlas_resolve_node(object_type: "page", object_name: "Service Order Subform"), then bcatlas_get_procedure_body or bcatlas_get_neighbors on the returned id.