Page 5980 "Service Item Card"
Base Application · Microsoft.Service.Item
Across versions
- BC23present
- BC241 procedures added
- BC25-30unchanged
Neighbourhood 7 connected objects and pages
Base Application · Microsoft.Service.Item · BC23-30 · source at ea08af5e · facts from BC29
Properties
| Property | Value |
|---|---|
| Caption | Service Item Card |
| SourceTable | Service Item |
| PageType | Card |
Fields on this page
Layout controls in source order, grouped by the container they sit in. Shows: the table field a control is bound to (or its expression as written); ToolTip: the control’s own, else the bound field’s (marked).
| Group | Control | Shows | ToolTip |
|---|---|---|---|
| General | No. | No. | Specifies the number of the involved entry or record, according to the specified number series. from the table field |
| Description | Description | Specifies a description of this item. from the table field | |
| Item No. | Item No. | Specifies the item number linked to the service item. from the table field | |
| Item Description | Item Description | Specifies the description of the item that the service item is linked to. from the table field | |
| Service Item Group Code | Service Item Group Code | Specifies the code of the service item group associated with this item. from the table field | |
| Service Price Group Code | Service Price Group Code | Specifies the code of the Service Price Group associated with this item. from the table field | |
| Variant Code | Variant Code | Specifies the variant of the item on the line. from the table field | |
| Serial No. | Serial No. | Specifies the serial number of this item. from the table field | |
| Status | Status | Specifies the status of the service item. from the table field | |
| Service Item Components | Service Item Components | Specifies that there is a component for this service item. from the table field | |
| Search Description | Search Description | Specifies an alternate description to search for the service item. from the table field | |
| Response Time (Hours) | Response Time (Hours) | Specifies the estimated number of hours this item requires before service on it should be started. | |
| Priority | Priority | Specifies the service priority for this item. from the table field | |
| Last Service Date | Last Service Date | Specifies the date of the last service on this item. from the table field | |
| Warranty Starting Date (Parts) | Warranty Starting Date (Parts) | Specifies the starting date of the spare parts warranty for this item. | |
| Warranty Ending Date (Parts) | Warranty Ending Date (Parts) | Specifies the ending date of the spare parts warranty for this item. | |
| Warranty % (Parts) | Warranty % (Parts) | Specifies the percentage of spare parts costs covered by the warranty for the item. | |
| Warranty Starting Date (Labor) | Warranty Starting Date (Labor) | Specifies the starting date of the labor warranty for this item. | |
| Warranty Ending Date (Labor) | Warranty Ending Date (Labor) | Specifies the ending date of the labor warranty for this item. | |
| Warranty % (Labor) | Warranty % (Labor) | Specifies the percentage of labor costs covered by the warranty for this item. | |
| Preferred Resource | Preferred Resource | Specifies the number of the resource that the customer prefers for servicing of the item. from the table field | |
| Blocked | Blocked | Specifies that the service item is blocked from being used in service contracts or used and posted in transactions via service documents, except credit memos. from the table field | |
| Customer | Customer No. | Customer No. | Specifies the number of the customer who owns this item. from the table field |
| Sell-to | Name | Name | Specifies the name of the customer who owns this item. from the table field |
| Address | Address | Specifies the address of the customer who owns this item. from the table field | |
| Address 2 | Address 2 | Specifies additional address information. from the table field | |
| City | City | Specifies the city of the customer address. from the table field | |
| Control23 | County | County | Specifies the state, province or county as a part of the address. from the table field |
| Sell-to | Post Code | Post Code | Specifies the postal code. from the table field |
| Country/Region Code | Country/Region Code | Specifies the country/region of the address. from the table field | |
| Contact | Contact | Specifies the name of the person you regularly contact when you do business with the customer who owns this item. from the table field | |
| Customer | Phone No. | Phone No. | Specifies the customer phone number. from the table field |
| Location of Service Item | Location of Service Item | Specifies the code of the location of this item. from the table field | |
| Shipping | Ship-to Code | Ship-to Code | Specifies a code for an alternate shipment address if you want to ship to another address than the one that has been entered automatically. This field is also used in case of drop shipment. from the table field |
| Ship-to | Name | Ship-to Name | Specifies the name of the customer at the address that the items are shipped to. from the table field |
| Name 2 | Ship-to Name 2 | Specifies an additional part of the name of the customer at the address that the items are shipped to. from the table field | |
| Address | Ship-to Address | Specifies the address that the items are shipped to. from the table field | |
| Address 2 | Ship-to Address 2 | Specifies an additional part of the ship-to address, in case it is a long address. from the table field | |
| City | Ship-to City | Specifies the city of the address that the items are shipped to. from the table field | |
| Control35 | Ship-to County | Ship-to County | — |
| Ship-to | Post Code | Ship-to Post Code | Specifies the postal code of the address that the items are shipped to. from the table field |
| Country/Region | Ship-to Country/Region Code | — | |
| Contact | Ship-to Contact | Specifies the name of the contact person at the address that the items are shipped to. from the table field | |
| Shipping | Ship-to Phone No. | Ship-to Phone No. | Specifies the phone number at address that the items are shipped to. from the table field |
| Contract | Default Contract Cost | Default Contract Cost | Specifies the default contract cost of a service item that later will be included in a service contract or contract quote. from the table field |
| Default Contract Value | Default Contract Value | Specifies the default contract value of an item that later will be included in a service contract or contract quote. from the table field | |
| Default Contract Discount % | Default Contract Discount % | Specifies a default contract discount percentage for an item, if this item will be part of a service contract. from the table field | |
| Service Contracts | Service Contracts | Specifies that this service item is associated with one or more service contracts/quotes. from the table field | |
| Vendor | Vendor No. | Vendor No. | Specifies the number of the vendor for this item. from the table field |
| Vendor Name | Vendor Name | Specifies the vendor name for this item. from the table field | |
| Vendor Item No. | Vendor Item No. | Specifies the number that the vendor uses for this item. from the table field | |
| Vendor Item Name | Vendor Item Name | Specifies the name assigned to this item by the vendor. from the table field | |
| Detail | Sales Unit Cost | Sales Unit Cost | Specifies the unit cost of this item when it was sold. from the table field |
| Sales Unit Price | Sales Unit Price | Specifies the unit price of this item when it was sold. from the table field | |
| Sales Date | Sales Date | Specifies the date when this item was sold. from the table field | |
| Unit of Measure Code | Unit of Measure Code | Specifies how each unit of the item or resource is measured, such as in pieces or hours. By default, the value in the Base Unit of Measure field on the item or resource card is inserted. from the table field | |
| Installation Date | Installation Date | Specifies the date when this item was installed at the customer’s site. from the table field | |
| FactBoxes | Documents | part Page 1178 “Doc. Attachment List Factbox” | — |
| Control1900316107 | part Page 9084 “Customer Details FactBox” | — |
Actions
| Group | Action | ToolTip | Runs |
|---|---|---|---|
| Service Item | Components | View components that are used in the service item. | Page 5986 “Service Item Component List” |
| Dimensions | View or edit dimensions, such as area, project, or department, that you can assign to journal lines to distribute costs and analyze transaction history. | Page 540 “Default Dimensions” | |
| Statistics | Statistics | View statistical information, such as the value of posted entries, for the record. | Page 5982 “Service Item Statistics” |
| Trendscape | View a detailed account of service item transactions by time intervals. | Page 5983 “Service Item Trendscape” | |
| Troubleshooting | Troubleshooting Setup | View or edit your settings for troubleshooting service items. | Page 5993 “Troubleshooting Setup” |
| Troubleshooting | View or edit information about technical problems with a service item. | ||
| Service Item | Resource Skills | View the assignment of skills to resources, items, service item groups, and service items. You can use skill codes to allocate skilled resources to service items or items that need special skills for servicing. | Page 6019 “Resource Skills” |
| Skilled Resources | View the list of resources that have the skills required to handle service items. | ||
| Comments | View or add comments for the record. | Page 5911 “Service Comment Sheet” | |
| Attachments | Add a file as an attachment. You can attach images as well as documents. | ||
| Service Orders | Item Lines | View ongoing service item lines for the item. | Page 5903 “Service Item Lines” |
| Service Lines | View ongoing service lines for the item. | Page 5904 “Service Line List” | |
| Service Shipments | Shipped Item Lines | View shipped service item lines for the item. | Page 5950 “Posted Shpt. Item Line List” |
| Shipped Service Lines | View shipped service lines for the item. | Page 5949 “Posted Serv. Shpt. Line List” | |
| Documents | Service Contracts | Open the list of ongoing service contracts. | Page 6075 “Serv. Contr. List (Serv. Item)” |
| History | Service Item Log | View a list of the service document changes that have been logged. The program creates entries in the window when, for example, the response time or service order status changed, a resource was allocated, a service order was shipped or invoiced, and so on. Each line in this window identifies the eve… | Page 5989 “Service Item Log” |
| Service Ledger Entries | View all the ledger entries for the service item or service order that result from posting transactions in service documents. | Page 5912 “Service Ledger Entries” | |
| Warranty Ledger Entries | View all the ledger entries for the service item or service order that result from posting transactions in service documents that contain warranty agreements. | Page 5913 “Warranty Ledger Entries” | |
| New | New Item | Create an item card based on the stockkeeping unit. | Page 30 “Item Card” |
| Reporting | Service Line Item Label | — | Report 5901 “Service Item Line Labels” |
Procedures
3 local procedures, no public ones.
Triggers
OnAfterGetRecord, OnInsertRecord, OnOpenPage
Relations
- source table Table 5940 “Service Item”
Pages and codeunits on this table
- Page 5981 “Service Item List” (card page)
- Page 5988 “Service Items” (card page)
Extended by
Calls
From the extracted call graph of BC29 (graphify-al on the snapshot checkout): calls whose target is known from a declared type or an Object::"Name" argument. Interface dispatch and calls through events are not counted, so the list is not complete.
- Codeunit 365 “Format Address” (1 call:
OnOpenPage → UseCounty) - Codeunit 6477 “Serv. Document No. Visibility” (1 call:
SetNoFieldVisible → ServiceItemNoIsVisible)
Called by
- Page 9088 “Service Item Line FactBox” (1 call:
ShowDetails → (object))
Recent changes
- 2026-07-15 #8878 [Master]- Service Item does not populate Ship-to Country/Region Code when Ship-to Code is blank (main, BC30, fix)
Ask your agent
Procedure bodies are not stored here (D10). The call sections above are our own, per object, from the BC29 call graph. For a procedure body or the calls of one procedure, ask bc-code-atlas (external, by Stefan Maron, MIT; default corpus w1-28), which the bc-observatory plugin connects: bcatlas_resolve_node(object_type: "page", object_name: "Service Item Card"), then bcatlas_get_procedure_body or bcatlas_get_neighbors on the returned id.