Help and Support
Help and Support in Business Central covers where users find help (Chat with Copilot, the Help pane, the Help & Support page) and how administrators manage technical support. It answers questions about troubleshooting resources, telemetry, and contacting support.
Path: Get started > Help and Support · tier official · system none · narrative reviewed (checked by Opus)
Overview
This section has two pages and no subtopics. One is aimed at end users and the other at people who manage support.
“Resources for help and support” lists the help options in the product: Chat with Copilot, the in-product Help pane, field tooltips, and the Help & Support page. The Help & Support page links to community forums, troubleshooting material, and technical support contact information. It also mentions Page Inspection and telemetry logging, and it lists 2020 release wave 2.
“Managing technical support” is for those who run support processes. It covers troubleshooting, tenant administration, and escalation. It names tools such as telemetry analysis, Application Insights, event recording, page inspection, and sandbox environments.
Start with “Resources for help and support” to see what users can reach on their own. Then use “Managing technical support” for admin troubleshooting and escalation.
Key points
- In-product help options: Chat with Copilot, the Help pane, and field tooltips.
- The Help & Support page links to community forums, troubleshooting resources, and technical support contact information.
- Page Inspection helps with troubleshooting and appears on both pages.
- Telemetry logging and telemetry analysis support diagnosis, including through Application Insights.
- Managing technical support covers troubleshooting, tenant administration, and escalation procedures.
- Event recording and sandbox environments are listed as tools for support work.
- The resources page lists 2020 release wave 2.
Learn pages
- Managing technical support: Learn about how to support your Business Central users, both online and on-premises, as the internal or delegated administrator.
- Resources for help and support: Learn how to get help and support for Business Central. Including chat with Copilot, in-product tips, Help pane, Help & Support page, product documentation, and community forums.
Source: Microsoft Learn (CC BY 4.0). Descriptions are Learn’s own.