What's New in Shopify Connector: Troubleshoot Synchronization (2025 release wave 2)

Overview

The video walks through a troubleshooting approach for the Shopify connector in Business Central. It starts with running sync in the foreground and setting the logging mode, then goes through typical failures in customer, inventory, product, pricing and order synchronization, showing where the connector surfaces errors and how to resolve them.

It then covers order import and sales document creation, including archived orders, unlinking processed orders, refund credit memos, and failed shipment or fulfillment synchronization. It ends with the Shopify activities view, which lists items needing attention. The presenter notes that the refund credit memo feature is mainly for consultants configuring the connector.

Key points

• When troubleshooting, run sync in the foreground instead of through the job queue to get clear error messages. Logging mode has three options: Error only, All and Disabled. Error only saves disk space; All gives detail for troubleshooting.
• Customers without an email address are skipped on export to Shopify, and the connector shows a notification about skipped records.
• Inventory sync needs inventory tracking on the product and a location filter with a stock calculation option. The standard options are projected available balance at date and free inventory not reserved. Customized calculations may need partner help. Activate location export before exporting products.
• For unmapped Shopify products, the products list has a Create item action, plus Has error and Error message columns. Automatic creation can fail because of template or number series problems.
• Archived Shopify orders are not imported until they are unarchived in Shopify. The Shopify orders to import table lets you import selected orders and shows a Has error field.
• The Shopify order fact box on sales documents compares key numbers (such as tax) between the Shopify order and the sales document. Unlink processed documents lets you re-import a deleted document’s order.
• A Shopify fulfillment ID of minus one on a posted sales shipment means synchronization failed. The Shopify activities line shows KPIs such as missing mappings, pending orders, failed shipments and job queue failures.

Features

Every feature below: status not stated, demoed.

AL objects mentioned

As heard in the captions. A name that matches one object page by exact type and name links to it; the others stay as named.

• table “Shopify orders to import” at 14:09
• page “archived sales documents” at 16:41
• page “Shopify activities line” at 22:32

Not found in BC28-30: table “Shopify orders to import”, page “archived sales documents”, page “Shopify activities line”.

Quotes

• 0:06 “many and many releases we are working on making connector more stable and reliable and we achieved great progress.”
• 0:06 “in this release we added four capabilities four sounds long but in reality they’re very very small”
• 0:43 “Let’s start business central Shopify shop cart and my first recommendation is to run sync in foreground when you do troubleshooting.”
• 2:49 “We have three options error Error only, all and disabled.”
• 4:02 “shopify connector runs number of checks on customers and other entities like products and”
• 7:15 “There are three options in the standard connector of projected available balance at date and free inventory not reserved.”
• 11:09 “I have now new action which is called create item. Let me select it and press create item.”
• 13:37 “Archived orders will not be imported. So if you want it, you need to make sure that it is unarchived.”
• 14:09 “It’s called Shopify orders to import. It’s a separate table with a list of all orders.”
• 16:03 “there is a new fact box uh which actually shows some key numbers from Shopify order itself but also the same numbers from the”
• 18:22 “this is a new feature which probably not will not be seen by many customers but only by consultant who is doing configuration for”
• 19:55 “I will get this notification that some records were skipped during the synchronization view skipped record sales shipment header no corresponding fulfillment lines found”
• 21:23 “we have a shopify order line number it’s not blank so it’s a good sign”
• 21:49 “you can see there is a Shopify fulfillment ID and it has like minus one and it is editable”

Disclaimers in the video

• 0:23 other: four capabilities added in this release
• 18:22 preview: this is a new feature which probably not will not be seen by many customers but only by consultant