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Business Central Partner Learnings from the Red Carpet Copilot Program

Partner learnings from the Red Carpet Copilot Program: the hardest step is getting started and defining use cases. Prompt engineering and continuous testing were the biggest learnings and challenges, and the speakers recommend automated tests. Building copilot should be a focused team effort that starts small and grows.

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  1. 0:00 Red Carpet Program Overview
  2. 0:13 Getting Started with Ideas
  3. 0:30 AI Problem Solving and Prompt Engineering
  4. 0:46 Testing and Quality Assurance
  5. 0:59 Building Copilot Solutions as a Team
video Microsoft Dynamics 365 Business Central (YouTube) · 2025-08-04Watch on YouTube

Overview

A partner describes what they learned in the Red Carpet Copilot Program, which helps partners turn concepts and ideas into AI-powered solutions their clients can use. The partner says getting started is the biggest challenge and that other partners also struggle with defining use cases.

The partner says the main effort in building a copilot function is prompt engineering, which takes time and needs continuous testing and validation to give customers the best answers. Automated testing is in place to check that copilot functions keep working as intended. The partner also says building a copilot should be a focused, team-based effort across the organization.

Key points

  • The Red Carpet Copilot Program helps partners turn concepts and ideas into solutions their clients can actually use.
  • Getting started is the biggest challenge, and partners struggle with defining use cases.
  • The speaker says the difficulty is envisioning how to approach problems with AI, not the technical side.
  • Prompt engineering, and the time it takes, was one of the biggest learnings.
  • Testing is called the biggest challenge in building an effective copilot function. Continuous testing is needed to find the best prompt.
  • Speakers recommend having automated tests in place so the copilot function keeps working as originally envisioned.
  • Build copilots as a team, make it a focused effort for the organization, start with small steps and then grow.

Features

Every feature below: status not stated.

Feature At
Red Carpet Copilot Program 0:02
Copilot Function with Prompt Engineering 0:30
Automated Testing for Copilot 0:59

Quotes

  • 0:02 “The red carpet program is really exciting. It enables us to take concepts, ideas and translate them into reality that our clients can actually”
  • 0:13 “You need to go through that process in order to be um competitive in the future. biggest learning that other partners are also struggling”
  • 0:30 “We can now approach problems with AI. It’s not the technical thing, it’s the envisioning.”
  • 0:30 “So our biggest learnings so far have been really the prompt engineering and the time that it takes to do that as well as”
  • 0:46 “It requires continuous testing to make sure that you have the best prompt for co-pilot to deliver the best answers for your customers.”
  • 0:59 “It’s also important to have automated test in place to ensure that in the future your co-pilot function works just as you envisioned it”
  • 1:10 “Most important thing to consider when building co-pilot is working together as a team and really make it a focused effort for your organization.”

Presenters (as heard): Partner 1, Partner 2.