Business Central Gets a New Microsoft Copilot Chat Experience

Overview

The video introduces the new unified Copilot chat experience in Business Central, released as part of 2026 release wave 2 and still in public preview. The chat combines three sources: Business Central data, web search results and general AI knowledge. It is meant to be consistent across web, mobile and desktop, and to bring Business Central closer to the wider Microsoft Copilot ecosystem.

The presenter covers access and licensing, how administrators enable the feature per company, and what it means for developers and consultants. A live demo shows the chat interface, multi-step reasoning to find a customer’s most recent invoice, model selection and agent store access. The presenter says information is limited, details may change, and the feature is at an early stage.

Key points

• The new unified Copilot chat is part of 2026 release wave 2 (version 29) and is in public preview. Microsoft says documentation and feature detail are subject to change.
• The chat combines three sources: Business Central business data, web search results and general AI knowledge.
• Per Microsoft documentation, the feature is available to users with a Business Central license. Users with a Microsoft Copilot license get additional benefits, including access to work IQ; eligible Microsoft 365 business customers are also named.
• Administrators enable or disable chat on the Copilot and Agent Capabilities page, which already existed. Chat appears there under production ready previews, and availability depends on region and environment.
• The demo showed the chat reasoning in two steps to find the most recent posted sales invoice for customer 10000, plus model selection and agent store access inside Business Central.
• The presenter says Business Central gains a conversational interaction model, with users asking questions in natural language instead of navigating pages and reports; consultants should include AI-assisted interactions when discussing user experience and business processes.
• Microsoft says the feature becomes available over the coming days or months as GA is announced.

Features

A status with a roadmap link comes from the Microsoft 365 roadmap feature this part of the video covers (matched by Haiku; links Opus dropped are not used); other statuses need a status word in the video itself.

AL objects mentioned

As heard in the captions. A name that matches one object page by exact type and name links to it; the others stay as named.

• page “Copilot and Agent Capabilities” at 6:35

Not found in BC28-30: page “Copilot and Agent Capabilities”.

Quotes

• 0:38 “Microsoft have introduced a new unified copilot chat experience for Dynamics 365 Business Central as a part of 2026 release wave 2 which is”
• 1:05 “The interesting part is that it isn’t simply about asking questions on your Business Central. The experience combines three important sources of information.”
• 4:51 “According to published Microsoft documentation, the feature is available to a user with business central license.”
• 5:06 “However, Microsoft also says that user with a Microsoft copilot license receives additional benefit.”
• 5:21 “But if you have a co-pilot license, you get additional benefit. Those benefit include access to work IQ.”

Disclaimers in the video

• 0:38 preview: new unified copilot chat experience for Dynamics 365 Business Central as a part of 2026 release wave 2 which is still in public preview
• 3:31 preview: Now there’s very little information available as it’s in preview
• 6:16 coming-later: this feature becomes available over the coming days or months as GA is announced
• 7:48 subject-to-change: as because this is pre-release functionality, Microsoft says that the documentation and feature detail are subject to change
• 10:14 preview: I think we are at very early stage with the co-pilot here but it’s a preview feature

Presenters (as heard): Saravani.