Dynamics 365 Business Central agent capabilities: how much does they cost me?
The post explains how the new Sales Order Agent in Business Central 2025 Wave 1 automates email-based sales quote processing and details the billing models for agentic AI features. It covers Copilot Studio message-based pricing (pay-as-you-go at $0.01 per message or prepaid message packs at $200/month for 25,000 messages), environment linking requirements, and cost scenarios ranging from $77 to $803 monthly based on agent complexity and usage.
post Stefano Demiliani
"Business Central supports two billing models: prepaid capacity and pay-as-you-go."
Key points
- The Sales Order Agent in 2025 Wave 1 (version 26) reads customer emails, clarifies missing details over multi-turn email, checks item availability and sends a PDF sales quote
- Billing requires linking the Business Central environment to a Power Platform environment; links are one-to-one and must match Azure geo and environment type
- Two billing models exist, prepaid Copilot Studio message packs ($200 per month for 25,000 messages) and pay-as-you-go ($0.01 per message); if both are active, prepaid capacity is used first
- Message consumption depends on task complexity such as generative answers, agent actions, tenant graph grounding and agent flow actions; sample scenarios range from about $77 to $803 per month
- The author stresses weighing costs against ROI and notes that full-code agent solutions may be cheaper for complex, scalable projects
Quotes
- “Business Central supports two billing models: prepaid capacity and pay-as-you-go.” (Essential for understanding the pricing options available and how to budget for agent functionality)
Context
- Features: Sales Order Agent, Multi-turn email conversations, Customer request analysis, Item availability checking, PDF quote generation, Copilot Studio message billing, Pay-as-you-go pricing, Prepaid capacity billing
- Versions: 2025 Wave 1, version 26
Source: Stefano Demiliani, community blog. Summary, key points and quotes are derived (CONTENT-NOTICE.md); read the original for the full text.